Land claim

I applied for land in 2016 in eastern cape for Mt Fletcher under Mangolong district, unfornately i changed my account in the process so payouts were done in February 2020. I contacted the department in February 2020 and was refered to a gentlemen called Tau Leeu 0829478137 who told me that i must i phone back in March of which i did and he told me that the money is not reflecting yet in that point in time then i must phone back again in April then i did and again told me that its not reflecting still then i must phone back in June then i did then again told me call again in July but still no success. I wonder why is taking this long to see that money was reversed back. My name Lubabalo Gubudela 8007205576082