Refusal of Payment for Land claim

Good day I wish to lodge a complaint against the department of Land Affairs based in Mafikeng, North West. It is unfortunate that one had to reach out to this platform to seek assistance or to get any information regarding a claim that has not been paid out relating to inherited land by our grand parents that happen to be late, hence the claim needs to be paid unto our parents whom are the rightful beneficiaries. In May 2023 the department of Land Affairs, allocated 11 million which needed to be split amongst 7 family clans. Indeed 5 family clans have been paid out, and only 2 are unable to access the funds. We were informed that the file was sent to the National Treasury office on:18/12/2023 and that the hold up was at the treasury office. I have contacted the finance department in Mafikeng on numerous occasions but have been promised lies and have been sent from pillar to post . The file number in question is: V0027/35. we went as far as to send a family member on: 12/02/2024 to their offices to enquire and, he was told that the file had left the treasury office and was sent to Absa bank for payment on the very same day. I received a call on:13/02/2024 from A gentleman known as Temogo whom works at the Mafikeng finance department, informing me that the claim was paid and that the funds can be expected in the beneficiaries bank accounts as of last week. To date no payment has been received. Our family rep want back to the finance department on:16/02/2024 and he was informed that there was a backlog with Absa bank. How possible is that? My cousin then called Temogo on Monday to ff up, and he informed her that he was going to enquire with Absa, to date he has not called her back. I tried calling this morning and that are not answering my calls. My cousin then called this morning, she spoke to a lady known as Anna Maphoso whom advised that she was Temogo's supervisor, but had no clue about what the claim related to, and failed to be of any assistance. What is happening s not on and their service is pathetic. They just gamble with peoples feelings and do not do their jobs. If the government fails us, then where must we reach out to? This is a very sensitive matter, to an extent where we suspect that the funds do not exist, or people are being paid to delay the payment process or some sort of other influences. As we speak some elderly beneficiaries health are compromised due to false hope and lies based on the feedback provided. Why were the other 5 clans paid out successfully without any delays or issues. If The finance department holds Absa bank accountable, then can the seniors within he finance department resolve this. The story is also that its been paid as its their financial year end. I would appreciate it if this matter can be attended to a.s.a.p and that the beneficiaries in question be paid out as a matter of urgency. Having to wait for 9 months for payment is not on, whereas other parties were paid promptly. Can the same treatment be granted to the current beneficiaries awaiting payment. Awaiting your prompt response.