MD
Michelle D
Active since Oct 2022
3
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0
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Reviews
3 reviews26 months ago
Refusal of Payment for Land claim
Good day I wish to lodge a complaint against the department of Land Affairs based in Mafikeng, North West. It is unfortunate that one had to reach out to this platform to seek assistance or to get any information regarding a claim that has not been paid out relating to inherited land by our grand parents that happen to be late, hence the claim needs to be paid unto our parents whom are the rightful beneficiaries. In May 2023 the department of Land Affairs, allocated 11 million which needed to be split amongst 7 family clans. Indeed 5 family clans have been paid out, and only 2 are unable to access the funds. We were informed that the file was sent to the National Treasury office on:18/12/2023 and that the hold up was at the treasury office. I have contacted the finance department in Mafikeng on numerous occasions but have been promised lies and have been sent from pillar to post . The file number in question is: V0027/35. we went as far as to send a family member on: 12/02/2024 to their offices to enquire and, he was told that the file had left the treasury office and was sent to Absa bank for payment on the very same day. I received a call on:13/02/2024 from A gentleman known as Temogo whom works at the Mafikeng finance department, informing me that the claim was paid and that the funds can be expected in the beneficiaries bank accounts as of last week. To date no payment has been received. Our family rep want back to the finance department on:16/02/2024 and he was informed that there was a backlog with Absa bank. How possible is that? My cousin then called Temogo on Monday to ff up, and he informed her that he was going to enquire with Absa, to date he has not called her back. I tried calling this morning and that are not answering my calls. My cousin then called this morning, she spoke to a lady known as Anna Maphoso whom advised that she was Temogo's supervisor, but had no clue about what the claim related to, and failed to be of any assistance. What is happening s not on and their service is pathetic. They just gamble with peoples feelings and do not do their jobs. If the government fails us, then where must we reach out to? This is a very sensitive matter, to an extent where we suspect that the funds do not exist, or people are being paid to delay the payment process or some sort of other influences. As we speak some elderly beneficiaries health are compromised due to false hope and lies based on the feedback provided. Why were the other 5 clans paid out successfully without any delays or issues. If The finance department holds Absa bank accountable, then can the seniors within he finance department resolve this. The story is also that its been paid as its their financial year end. I would appreciate it if this matter can be attended to a.s.a.p and that the beneficiaries in question be paid out as a matter of urgency. Having to wait for 9 months for payment is not on, whereas other parties were paid promptly. Can the same treatment be granted to the current beneficiaries awaiting payment. Awaiting your prompt response.
0 replies
30 months ago
Refusal to pay funeral claim-funds at work
I Michelle Dethanie, wish to express my utmost disappointment and regret in the service that the Momentum funds at work department treat their clients and the manner in which they handle submitted claims. I submitted a funeral claim to Momemtum under funds at work portfolio on 21 September 2023. Our previous broker did not advise that I could nominate my spouse as a dependant, hence I was not aware if this benefit, only brought to my attention when our company brought in new brokers and hence we were requested to update our personal information. Upon doing so I noticed that our funeral benefit had the option to register a spouse as a dependant. Unfortunately my spouse passed on on 22 September 2022. I contacted Momentum to enquire, and the consultant I spoke to advised that I could still submit the claim, but it will be escalated to their legal department and that a motivational letter will be required as to why I was not informed of this benefit prior to the 6 month period of submitting the claim. Indeed I submitted the claim and on the 27th of November, Momentum wrote to my employer informing us that they will consider the late claim on condition that an acceptable reason be provided for the late notification. This motivational letter was then sent to Momemtum on 28 September 2023. Our current broker then followed up with Momemtum on the 3rd of October requesting feedback. Momentum then informed our broker that they needed a written affidavit from myself advising that I was not aware of the funeral benefit at the passing of the deceased. I then submitted the affidavit on the 4 of September 2023. Our broker then followed up with Momemtum on Monday 9 September and could not get any update from Momentum. I contacted Momentum on 11 September and the consultant I spoke to advised that the claim was handled by an administrator known as Siyanda Bonqu. I called Siyanda on the 12 October to ff up and she advised that she was awaiting feedback from her manager as she could not establish a link between me and the deceased as our addresses were not the same. I informed her that when the deceased passed we had differences as he was cheating on me and that I returned home but we were still together as he would constantly visit my son and I at my moms place and would sometimes sleep over. Siyanda promised to call me back with feedback and never did. I called her on the 13th ov October and she advised that the claim had been forwarded to their forensics department. She advised that she would have a update by Monday 16 October. I called in on Tuesday 17 October to request an update from Siyanda, was advised that she was not available and that she will call me as there was a note on system that she was awaiting feedback from the Investigating officer. I called again on Wednesday 17 October and was advised that she was awaiting feedback. She advisedcthat the investigating officer wanted to know the cover amount on the previous policy that I registered the deceased on. She also requested the previous policy document which indicated that the deceased was indicated as a spouse on the policy. I submitted this policy document and had previously submitted all the supporting documents including a sworn affidavit that the deceased's brother, myself and my mother had provided on the previous claim. On Thursday 18 October I received a call from a guy known as Kgomothswane Masemola whom advised that he was the investigating officer at Momentum. He advised that he needed any prior policy documents apart from the previously submitted claim, that indicate that the deceased was my spouse. He also requested the birth certificate of my son as we share a son together with my son. October which I provided him with all these documents dating back to 2012. He requested the contact number for the deceased's father of which I provided him with. I was as honest with him to inform him that I was back home when the deceased passed due to the issues we had with him cheating on me. I also informed him that iwebt to the deceased's parents home everyday until the funeral day and that I had contributed towards the funeral as well as u was open to informing the deceased father, brother and sister that I had taken out a policy for him. He then mentioned a lady known as Cindy whom claimed to be the deceased 's life partner as they were apparently living together at the time of the deceased's passing. The deceased's father then called me to inform me that the Investigating officer had contacted him and had informed him that this Cindy woman advised the investigating officer that he was not the deceased's biological father an d that they lived together and that her family and the deceased's family had met on numerous occasions. He also informed me that he informed the investigating officer that he was not fami**** of the 2 families meeting nor that she lived with the deceased. I followed upnon Monday 22 October was advised that Siyanda was still waiting feedback from the IO. Yesterday on 26 October I received a call from the Io asking me what the name of the other lady was, as the name he was provided with was known as Lindiwe. I advised that as far as I know, she is known as Cindy. He then asked that I look at my watsapp messages as he had sent me an image. It was an identity picture of Cindy and I confirmed that it was her. A few minutes later I received a call from Siyanda informing me that Momentum will not be paying the claim as the deceased was living with this Cindy woman at the time of his death. I informed her that I was not happy with the decision and I raised my concerns to her. She advised that she will speak to her manager to see if they cannot process yje claim as there was a child involved and that the deceased and I had problems at his passing as he was cheating on me, but we continued to see each other. She promised to call me back at 12pm yesterday and has not done so. I informed hervthat I knew that she would not call me back as she never did previously. I noticed that Momentum has a reputation for I'll treating their clients, lack customer service and is notorious for not paying out claims as per the reviews on hello Peter and on the insurance ombudsman. I feel that they contradicted themselves for the 2 reasons not wanting to settle this claim and for requesting endless documents which just prolonged the process and wasted one's time. I honestly thought that Momentum was a reputable company and had the best interest of their clients. They are just a **** hence the high influx of bad reviews they have.
917 replies
43 months ago
Beyond Bad Service
I Michelle Dethanie wish to share my utmost dissatisfactory and poor service I received from Mahalas. I took out a Mahala gold family funeral plan in August, where I covered myself, my spouse and my son. Unfortunately my spouse passed on in September due to unnatural causes as he was ******ed. Mahala deducted their premium in September. Loged a claim on 28/09/2022 and submitted all the require documents. I did not receive any acknowledge of receipt or a reference number for my claim. I called them on Friday 30/09/2022, spoke to a teamleader known as Thato Malatji whom advised that the claim had gone for assessment. No one bothered to inform me of this and we were preparing for the deceased funeral on Saturday. I called again and emailed numerous times requesting for a reference number for the claim. I eventually was given Old Mutual's contact details whom happen to be the underwriters for Mahalas. I called Old Mutual and was advise that they did not acknowledge Mahalas. I then emailed Tanya Grobler who is the Ceo for Mahalas, informing her of my discovery and the poor service I received from her team. She never bothered to respond to my email, instead i called Mahalas on Tuesday 04/10/2022 spoke to Tanya's Pa Samantha whom advised that my claim was never submitted to Old Mutual as they had a technical glitch last week. She assured me that the claim was submitted and that it will be sorted in 3 days. Still no correspondence received in those 3 days. I called Mahalas again on: 07/10/2022, still no payout. I also spoke to Donald whom is a manager at Mahalas who informed me that they had sent my policy details only now to Old Mutual and not in September when I took out the policy. Informed Samantha that I needed to pay the funeral parlor as they would not release the body for burial, she advised that the claim will be sorted on Monday:10/10/2022. Still no update, I had to call again, was informed that their admin Manager Roy Naidoo will contact me. Roy called me advised that he was awaiting feedback from Old Mutual. I even emailed him the terms and conditions stipulating that there was no waiting period for natural death, that the premium must have been paid when the incident occurs and that they will pay immediately once payment s received of which all of this happened. To date nothing has been done regarding my claim. Roy Naidoo only sent me a claim reference number on Tuesay:11/10/2022. I have never been so humiliated and hurt, I have to answer daily to people I am indebted to and to wait for 2 weeks for a claim to be processed. I regret taking out this policy with Mahalas and I wish to alert their clients and the public of the manner in which they treat their clients. I have not grieved for my spouse and my health is at risk due to all this stress. Please note of Mahala and their quick sale tendencies with no means to deliver when expected to. To date no payout from Mahalas.
0 replies
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