something called Pretzels

Service was good and food was ok but we also wanted some nice German Pretzels so we ordered 6 medium size ones for 10h the next day. They go for R13 a piece. The next day they were actually ready for collection and what I got was anything but. I received 6 soft sloppy slappy 1cm diameter dough sticks curled-up into a strange **** shape, 90 x 85mm. look at it: https://imgur.com/a/PmnNtNW Even the old traditional German quality now seems to go down the drain.