Des Plumbers poor service

Do not use Des Plumbers when you have a blocked drain! Their equipment is old and not sufficient. We called them out to open a partially blocked drain. The equipment was too short to reach the end of the drain so not all roots were removed from the pipe. Three weeks later the drain blocked up again. We called them out again. Again the rod could not reach the end of the drain pipe. This time they wanted to start digging holes in our lawn to find the drain pipe and the blockage!!! I called RotoRooter which I have been using for the past couple of years. They arrived within two hours, unblocked the drain by removing ALL the roots up to the end of the pipe and were done in 45 minutes. They are more expensive than Des Plumbers but its worth the money. Des Plumbers sent me an invoice for a call out fee which I queried. Letitia was going to discuss it with the owner and give me feedback. No reply - next thing I receive the invoice again, with a threat that I will be handed over to debt collectors. Obviously this leaves a bitter taste in the mouth. If possible, don't use Des Plumbers! Rather pay more and get excellent service.