Not Honouring Warranty

Purchased WAU chair on 26/10/2020 (Order DCQSG1459). I used it for 2 months and since Dec 2020 I have been in CPT winding up my father’s Estate. When I have returned to JHB recently I noticed the material on the chair lifting up. I contacted D&C and spoke to Gareth. He sent out somebody to check the chair. I tried following up multiple times, calls were not returned and when I did get hold of him, I was told they would not honour warranty due to wear and tear. Mind you I rarely used the chair as I was away in CPT and with the ongoing loadshedding I’ve have mostly worked from CPT/the office for the greater part of the last 3 years. The chair would have less than 6 months of actual use. Further to that Gareth’s solution was I use a hair dryer to activate the glue so the material would adhere to the chair. I told Gareth that I believe it’s a faulty batch as I have a friend who bought 2 chairs around the same time as me and both chairs have the material separating from the chair. He told he would speak to management and hasn’t got back to me since 20/09/23.