KH
Kapil H
Active since Jul 2011
7
Reviews
0
Industries
Reviews
7 reviews21 months ago
Pathetic customer service
Hi, On the 9th July I requested the following information from Hollard. "Previous insurance policy schedule including 3-5 years written claims history " I have not received anything even after lodging a formal complaint. Hollard Complaint Reference: HOL-256269-07 24 Date Received:18 July 2024 Policy / Claim Number: 1001026557 / Now I wish to cancel my policy and I am getting the runaround. I contacted 0800 935 465 they said my policy doesn't exist on their system. I was asked to call Hollard direct (011 3515000). Spoke to Susan who said I must call the DBN branch (010 0563136) to which goes unanswered. It's interesting how Hollard can debit my account every month (HOLLARD ETDO2408011075C52152) but no one can can provide the policy information. I've had enough of this incompetence and need to cancel this policy.
159 replies
25 months ago
No Customer Service
I have been trying to get some assistance from Hollard since the 7/03/24 for my Policy - 1001026557. Hollard says I must contact my broker (FNB), FNB says I must contact Hollard regarding my insurance cover. I have sent emails to premierpolicyservices@hollard.co.za and even used your online form to which I only receive an automated response, to which nobody gets back to me in 2 days. I even try calling 0860 000 123, to which the automated voice prompts say y'all are currently receiving high call volumes and I should email my request. When I finally get through telephonically, I spoke to a consultant named Vincent and he seemed clueless as to my query. It's interesting how you can take my money every month yet you can't provide customer service. Given the numerous HelloPeter reviews, how do you operate as a business ??
56 replies
31 months ago
Not Honouring Warranty
Purchased WAU chair on 26/10/2020 (Order DCQSG1459). I used it for 2 months and since Dec 2020 I have been in CPT winding up my father’s Estate. When I have returned to JHB recently I noticed the material on the chair lifting up. I contacted D&C and spoke to Gareth. He sent out somebody to check the chair. I tried following up multiple times, calls were not returned and when I did get hold of him, I was told they would not honour warranty due to wear and tear. Mind you I rarely used the chair as I was away in CPT and with the ongoing loadshedding I’ve have mostly worked from CPT/the office for the greater part of the last 3 years. The chair would have less than 6 months of actual use. Further to that Gareth’s solution was I use a hair dryer to activate the glue so the material would adhere to the chair. I told Gareth that I believe it’s a faulty batch as I have a friend who bought 2 chairs around the same time as me and both chairs have the material separating from the chair. He told he would speak to management and hasn’t got back to me since 20/09/23.
0 replies
42 months ago
Standard Bank Home Loans
My parents purchased a property in a CC about 20 years ago which seems to be deregistered by CIPC. My father passed away in December 2020. The Attorneys attending to the Estate have reached out to SB to get the balance and settle the bond. In order for the attorneys to wind up the Estate the CC needs to be re-instated. The attorney spoke to Ms Kagiso Lekoana of Standard Bank who has advised us of the following: -In order for the bond account to be settled, the remaining account holder (my mum) needs to request the outstanding balance figures; -In order for the Estate to thereafter be released from surety, the remaining account holder (my mum) needs to apply for a substituted debtor application. Unfortunately my mum has a medical condition and is under Curatorship. I being her Curator went to the Sandton City branch with the Court Order and ID's on 14/11/22 and was assisted by Potlako Mokoena who also enrolled my biometrics and confirmed my ID. Potlako has mentioned he would need to confirm with SB's legal department regarding the Court Order. He's now come back to say the Legal department has rejected the Court Order due to some typos. Bear in mind all other institutions like Nedbank, Capitec, Old Mutual, Alexander Forbes and Liberty have accepted the Court Order and are assisting me. All I need is a settlement balance for the Bond so the Estate doesn’t incur further interest on the outstanding amount along with bank statements/bond interest statements since inception so the CC can be re-instated. I find it quite interesting how easy you make it to sign up for products to take our money now when the attorneys and I need to resolve issues you make it so difficult to do business with.
132 replies
58 months ago
Claim at Liberty
I submitted a claim on behalf of my granny for a policy my late dad had. I submitted all the paperwork on the 7/06/2021. It has been over a month with no acknowledgement or update as to the status of this claim. It's interesting how financial services companies can debit our accounts timeously but when the time comes to claim there's always delays.
53 replies
58 months ago
Deceased Estate - Migrate to prepaid
Dear Vodacom I need to enquire when my late dad's mobile number will be migrated to prepaid. My attorney's have settled the contract in full and sent the proof to deceased@vodacom.co.za, subscribercollections@vodacom.co.za on the 30/06/2021. We have received no correspondence to date. I need to know when this matter will be resolved as we need to move forward with the legal process. Kind regards
106 replies
136 months ago
Poor service and line speed resolution
Dear Afrihost<br> <br> Could you please explain why I should log a ticket (RJC-794-97887) in clientzone if nobody gets back to you ? I've had my adsl line active for over week now. At least 80% of the day I download at about 400kb/s, which is correct on a 4MB line. At certain times during the day and especially from 5pm onwards in the evening I hit under 100 kb/s, which is less than a 1/4 of the speed I should be hitting. This is an uncapped/unshaped line. I've done the usual steps from calling your help desk (which really is of no help, since there this issue is not resolved since Sunday), reboot pc, reset router and still get poor speeds. Below is the links from speedtest :<br> <br> [URL Removed]<br> [URL Removed]<br>
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)