Save yourself from bad customer service

Extremely poor customer service. I requested a refund for a cancelled order on 30/04/2025 and my money hasn't been refunded to date (14/05/2025). The business doesn't even care to give me an indication of when to expect my money. I'm convinced they are more concerned about their bigger customers (i.e. your Makros and likes) that purchase furniture from them than their ordinary 'sole' customers.