LM
Luvo M
Active since Apr 2021
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
MTN Home Internet ******** Business Practise
I recently cancelled MTN's home internet deal that I had since January 2024. As required, I returned the router to my nearest MTN store. The router was in perfect working condition when I returned it. To my surprise, MTN sends me an email stating that after their thorough after-sales evaluation, they regret to inform me that the router is non-functional and does not meet the return criteria. As a result, they'll be billing me for the router. A copy of the router assessment results wasn't shared with me. When I called their customer care to get more details about what exactly is non-functional about the router, I couldn't get an answer. Instead, I was told to go back to the store I'd returned the router to. However, they still proceeded to attempt billing me for the very same router they can't give me clear answers for. Fair business practise would have been to test the router in my presence so that all parties concerned can be satisfied there was no foul play.
0 replies
11 months ago
Save yourself from bad customer service
Extremely poor customer service. I requested a refund for a cancelled order on 30/04/2025 and my money hasn't been refunded to date (14/05/2025). The business doesn't even care to give me an indication of when to expect my money. I'm convinced they are more concerned about their bigger customers (i.e. your Makros and likes) that purchase furniture from them than their ordinary 'sole' customers.
0 replies
21 months ago
Vodacom Fibre Poor Customer Service
Extremely poor customer service from the Vodacom fibre team. My fibre has been down for well over 72 hours now. There has been no communication from Vodacom regarding my issue. No phone call. No email. I have to call them to get some updates. P*thetic customer service. It's a very frustrating experience especially because I work from home.
106 replies
24 months ago
Vodacom fibre ****g*sh Bahaviour
Two months after I've signed up for a 75Mbps fibre line with Vodacom Fibre, and a couple of logged service requests later, I'm still getting 25Mbps!! They are, however, and strangely enough, going to bill me for a 75Mbps line, a service I've told them numerous times I haven't received. ****gish behaviour of some note.
106 replies
24 months ago
************ business practice from Standard Bank Vehicle Finance!!! Pathetic!!
************ business practice from Standard Bank Vehicle Finance!!! My vehicle & asset finance statement for the month of April 2024 had a negative(-) balance carried forward and yet they proceeded to debit my account at the beginning of the month. I called on the 2nd of April to have my money refunded to my account and they logged a call for that. That call was closed without refunding my account nor anyone updating me on my request. I had to call them again to request updates only to be advised that they'll have to log another call. That was on the 11th of April. Today is the 19th, my account is yet to be refunded and no one has cared to share any update with me. No communication whatsoever! Two of their agents confirmed that their system reflects my vehicle finance account having been closed on 08/03/2024. They couldn't answer how then my account was debited in April. Talk about ************, sneaky business practice!!! Not only have their ************ business practice inconvenienced me, I have to be the one seeking updates. It is annoying and frustrating. I'll definitely be advising anyone who cares to take my advice to steer clear of Standard Bank Vehicle Finance, or even Standard Bank as an organisation.
53 replies
24 months ago
I received exception...
I received exceptional service at Heidelburg Chery
53 replies
46 months ago
Vodacom Fibre Pathetic Service
In May 2022 I put in notice to have my Vodacom fibre line relocated, effective 01/07/2022. Today is the 13/07/2022 and my fibre service is still down. Everyone of their agents keeps "escalating" the matter and nothing changes. I work from home and this is a major inconvenience. On top of that, their call centre agents don't even seem to care, or at least they don't sound it. One of them even had a chuckle when I was trying to explain the inconvenience all this is causing me. There's better fibre ISPs out there. Do yourself a big favour and stay away from Vodacom's pathetic service.
402 replies
47 months ago
FNB Doen't Seem to Care about Customer Service!!
Pathetic Customer Service!! Their complaints departments attempted contacting me - after I had given them a rating on HelloPeter - on the 17/05/2022 in the morning. Unfortunately I missed the call because I was in a meeting. One call. They then sent me an SMS telling me they couldn't get hold of me. After one missed call!! Later that day Harvetion Malubana, their complaints coordinator, called me and asked me to send an email stating reasons why my case should be reviewed. To my suprise, at 07h36 on 19/05/2022 I received an email stating that my case will be 'provisionally' closed as they await my response email. I sent the requested email on 19/05/2022 to Harvetion who then responded on the same day and promised that he'll forward the email to management and give me feedback "urgently". Today, the 25/05/2020, I don't have any feedback on the matter, neither from Harvetion nor anyone from FNB. Harvetion is not answering my calls nor responding to my emails. And, I received an SMS telling me that the case I was providing reasons to have reviewed has been closed. I called FNB's complaints department and I was told that my request to have my case reviewed has been closed because I didn't respond with the email they had requested. The very same email I had sent to Harvetion on the same day they had "provisionally" closed my request.
134 replies
48 months ago
FNB Law on Call Poor Poor Service
DO NOT WAISTE YOUR MONEY ON FNB LAW ON CALL(LOC)!!!!! I had a rental dispute with my former landlord and I took the matter to FNB LOC for a legal assistance as I felt the landlord was in the wrong. The legal advisor who was assisting me, Mmabatho Chiloane, was very quick to tell me I'm in the wrong without even hearing the entire story or asking me the relevant questions. Only after arguing with her did she request supporting documentation relating to my claim (signed lease aggreement, email communication between me and the landlord). After waiting more than a week without any feedback or communication from them, I had to call to follow up. Mmabatho and her entire team, including the lawyers they had refered the matter to after I had voiced my dissatisfaction with them (FNB LOC) rejecting my claim - Tjale Jubilee Attorneys, conveniently chose to ignore the clause that addresses the landlord being in breach of contract just so they can reject my claim on 'technicalities'. It's almost as if these guys are mandated to reject claims at all cost. They are just collection the monthly premiums but not helping when needed.
134 replies
61 months ago
Appalling Customer Experience
We moved out of unit G4 at Crowthorne Luxury Apartments early last month (March 2021) and to this day we are still waiting for our deposit to be refunded. If it isn't the rental consultant pretty much telling us he's not getting involved, it's the finance administrator by the name of Rudzani ignoring our emails, not returning our calls, and when he does take our calls, showing absolutely no empathy, as if him and his team haven't inconvenienced us enough, and making empty promises. The customer experience has been appalling.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)