Electricity prepaid

Good day Devi

I would like to know if you can help or even advise me if what I can do.

I bought prepaid electricity on the 1st February 2024, the tokens supp**** by my bank "cellphone banking" the tokens don't work. The same day went to the municipality, and bought additional R500 worth prepaid as wasn't sure when municipality and the bank will sort this out.

I been in contact with the bank +- 3 times, logged 2 queries with them, the tokens are not working, when going to the bank they advise me that this is electricity department problem.

I have been to the municipality on the 1st February, they eventually sent some one out here, however they tried to load the tokens and still doesn't work, I been trying to get the electricity department to sort out, they just ignore me.

I have spoken to someone that works for electricity department, and they advised me that it will never work, because the tokens should have been loaded before the recode, however the bank supp**** the incorrect lines of tokens in the beginning.

I still say this should be the bank's fault, because if I went to by groceries and didn't have enough money in my account, they would rejected the payment.

Between the bank and Eskom are doing nothing about this, and to say I not the only person in this position.

I even put it on hello Peter, the bank supp**** via email same tokens that don't work

Can you please advise me of what I can do?