Poor Service and Workmanship

I submitted my claim on 27 May 2021 for a cracked screen and back of my Iphone and on 8 June a courier sent by Device Doctor collected my phone. Today is July 1st and I still don't have my phone back. Its been exactly 36 days since the process to get my phone fixed started and 23 days since my phone was collected to be fixed. I have been MORE than patient with both Pineapple and Device Doctor and to receive the kind of service i have received is COMPLETELY UNACCEPTABLE.

Pineapple has been ABSOLUTELY and HORRENDOUSLY useless in helping resolve this issue. I have sent countless emails between myself and Marnus (who gave excuses for the poor service I've received) Fulufhelo and Kaashifa all of whom have been absolutely ZERO help.

Device Doctor sent an email saying they've submitted the damage report to Pineapple on June 9 and it took Pineapple over a week to revert back to Device Doctor. Further delaying the process. I called Device Doctor let me know that my device was ready for collection on 23 June 2021 (25 days after my phone had been handed in to be fixed, and I went to collect my phone only to be be disappointed by the type of screen they had put on my phone in my opinion not an Apple screen. I wouldn't accept it and requested that they put on a proper screen on my phone. The lady at reception at Device Doctor than said she would order in a different screen and would call me when my phone was ready with the new screen. She promised it would be ready early the following week. On Wednesday 31 June I called Device Doctor to follow up on my phone and after multiple attempts to get through as the phone kept going to voicemail the receptionist then told me my phone would be ready the following day. Today 1 July 2021 I went to Device Doctor to collect my phone only to be told that my phone was not ready and that they tried to call me (which isn't true, no missed call reported on my side) to access my iCloud in order to fix my screen which also doesn't make sense. Why excess my iCloud for to fix the screen?? I got that text saying they "attempted" to call me at 16:39 when they close at 17:00, I personally do not understand how I'm supposedly being called at 16:39 about my screen when I had been told a day prior that my phone is ready and fixed.

To say i am disgruntled would be an understatement. I have been given the run around by both Device Doctor and Pineapple. I WANT MY PHONE BACK!!!! Pineapple HAS to pay me out ASAP so i can get my phone fixed myself. I have been EXTREMELY patient WILL NOT accept Covid as an excuse for taking almost 4 week to fix a screen. POOR communication and service from Pineapple and Poor quality workmanship and service from Device Doctor.