Device Guru representing FNB

I bought through my FNB account a Galaxy Fit2 watch . I sent it in for repairs to and dealt with a Sizwe from Device Guru (FNB company that fixes their devices) who just left the company thus leaving me in limbo as to my device and the time frame on it been fixed . After payment was made I had to continuously had to phone into the company that eventually sent the device back saying it was fixed. I resent the watch back complaining that it was still not fixed. I now dealt with Khanyisa who took ages to get me feedback on the expected time the watch will be back to me. The watch is back but still presents with problems in terms of connecting to the watch Bluetooth thus having a non fictional watch. I am really disappointed in FNB as they keep on taking money from my account but when you call them for assistance they send you to an outsourced company that represents them but is supplying a bad service. Hard earned money is taken monthly but I am taken for a fool.