DG
Device Guru
Unclaimed Business
DG
Device Guru
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
-100Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lloyd S
1 reviews | Active since Jan 2020
12 Mar 2026, 15:33
Device Guru find any scratch to not honor warantee claim
Bought a cell phone through FNB connect. Phone screen went total black from pixel issue within a month just after Xmas 2025. Contact them for warantee claim. Long run around and taking pictures of my phone before they collected it. After another wait told me screen has minute cracks so small it had to be zoomed in 100times to show me. They refused to repair and sent to a quote for R3k to repair avR3.5k Samsung A17. I now paid R750 to get it sent back to me, still waiting since paid 25 Feb.
Helpful (0)
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Lloyd S
1 reviews | Active since Jan 2020
12 Mar 2026, 15:33
Device Guru find any scratch to not honor warantee claim
Bought a cell phone through FNB connect. Phone screen went total black from pixel issue within a month just after Xmas 2025. Contact them for warantee claim. Long run around and taking pictures of my phone before they collected it. After another wait told me screen has minute cracks so small it had to be zoomed in 100times to show me. They refused to repair and sent to a quote for R3k to repair avR3.5k Samsung A17. I now paid R750 to get it sent back to me, still waiting since paid 25 Feb.
0
Replies (0)MR
Marietta R
1 reviews | Active since Jan 2020
2 Dec 2022, 15:31
Absolute ****
How nice to meet you here I will be spreading the news that you are selling faulty devices far and wide Incase you haven't heard my name .. it's Marietta Do we want to sort this problem out or do we want to keep going?
Helpful (0)
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Marietta R
1 reviews | Active since Jan 2020
2 Dec 2022, 15:31
Absolute ****
How nice to meet you here I will be spreading the news that you are selling faulty devices far and wide Incase you haven't heard my name .. it's Marietta Do we want to sort this problem out or do we want to keep going?
0
Replies (0)iM
itumeleng M
1 reviews | Active since Jan 2020
26 Oct 2022, 11:52
Device Guru representing FNB
I bought through my FNB account a Galaxy Fit2 watch . I sent it in for repairs to and dealt with a Sizwe from Device Guru (FNB company that fixes their devices) who just left the company thus leaving me in limbo as to my device and the time frame on it been fixed . After payment was made I had to continuously had to phone into the company that eventually sent the device back saying it was fixed. I resent the watch back complaining that it was still not fixed. I now dealt with Khanyisa who took ages to get me feedback on the expected time the watch will be back to me. The watch is back but still presents with problems in terms of connecting to the watch Bluetooth thus having a non fictional watch. I am really disappointed in FNB as they keep on taking money from my account but when you call them for assistance they send you to an outsourced company that represents them but is supplying a bad service. Hard earned money is taken monthly but I am taken for a fool.
Helpful (0)
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itumeleng M
1 reviews | Active since Jan 2020
26 Oct 2022, 11:52
Device Guru representing FNB
I bought through my FNB account a Galaxy Fit2 watch . I sent it in for repairs to and dealt with a Sizwe from Device Guru (FNB company that fixes their devices) who just left the company thus leaving me in limbo as to my device and the time frame on it been fixed . After payment was made I had to continuously had to phone into the company that eventually sent the device back saying it was fixed. I resent the watch back complaining that it was still not fixed. I now dealt with Khanyisa who took ages to get me feedback on the expected time the watch will be back to me. The watch is back but still presents with problems in terms of connecting to the watch Bluetooth thus having a non fictional watch. I am really disappointed in FNB as they keep on taking money from my account but when you call them for assistance they send you to an outsourced company that represents them but is supplying a bad service. Hard earned money is taken monthly but I am taken for a fool.
0
Replies (0)GM
Gareth Massey-Hicks
1 reviews | Active since Jan 2020
29 Jun 2021, 04:45
Bad service
Very bad service recieved. Incompetent staff that don't know how to do there work. Still waiting for item after payment was made way back when
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Gareth Massey-Hicks
1 reviews | Active since Jan 2020
29 Jun 2021, 04:45
Bad service
Very bad service recieved. Incompetent staff that don't know how to do there work. Still waiting for item after payment was made way back when
0
Replies (0)KS
Kelly S
1 reviews | Active since Jan 2020
30 Jul 2018, 13:35
Absolutely disgusted
In October 2017 I purchased a Fitbit Surge from FNB online, during May/June 2018 the screen gradually started getting worse until eventually the screen display was completely blank. I reported this to FNB Devices not once but twice, only the second time did someone do something about it, I got a reference number and was referred to a company by the name of Device Guru and dealt with a person by the name of Karlin Naidoo, who told me to send them photos of my device, I sent through the photos on the 7th of June 2018, I did not receive any confirmation that my photos were received so on the 8th of June 2018 I sent an email to Device Guru requesting an update and asking what the purpose of the photos were they responded and told me that the purpose of the photos is so they could verify the problem I described and rule out any physical or water damage, I have no clue how they can do that just by viewing photos. On the 12th of June 2018 I had to send a further email to Device Guru asking for an update as I had not heard anything from them, they responded and told me that a collection request has been logged for my device and that collection should name place within 3-5 working days on the 3rd of July 2018 I had still not had any word from Device Guru and my device had not been collected, I email Device Guru and told them how their lack of service was disgusting and that I would be stopping all further payments on this device, they responded and asked me if the Fitbit had been collected and I responded saying it had not, they then informed me that Fitbit had cancelled the collection as they were not able to get hold of me, which I am not even going to consider as an option because I had received no phone calls other than from a Private Number, they then informed me that they will organise for anther collection of the device. On the 4th of July 2018 I got an email saying that arrangements had been made for another collection, on the 5th of July 2018 the courier company came to collect my Fitbit to take it to a place called Core Group Service Centre and after collection I received an sms notifying me that my unit has been received at their repair centre and they will keep me updated on any progress. On the 6th of July 2018 I got an sms notifying me that my unit is in diagnostics and I will be updated as soon as the status changes. On the 25th of July 2018 I again emailed Device Guru as for the life of me I am unable to contact Core Group Service Centre, I requested feedback as my device was collected 20 days ago and I had not had feedback, they informed me that Fitbit have not been able to contact me, again I do not believe that. On the 25th July 2018 I received an email from Core Group Service Centre informing me that my unit has been sent for credit and place of purchase will contact me for further assistance. To my surprise on 26th July 2018, a courier came to collect my device from me to take to Core Group Service Centre, a device that they had collected from me 21 days prior, I then emailed both Device Guru and Core Group Service Centre asking for an explanation as to what is happening with my device, Device Guru responded by saying that they apologise for the delay in collection and that they are sure everything will go smoothly, if your mind is boggled by this then imagine what I am going through. The response from Core Group Service Centre was that they are unable to confirm regarding the courier as the unit is credited and that I must please communicate with the place of drop off/purchase for further assistance. So as a final note to my rant, I do not want a new fitbit, in fact if I see it again it will be too soon, I would like the balance of what I owe on that piece of plastic to be written off and I will seek a fitness device elsewhere at a more reliable retailer, that is my only demand and I will not settle for anything less, if my demand cannot be met I WILL take this to my attorneys.
Helpful (0)
|Replies (0)KS
Kelly S
1 reviews | Active since Jan 2020
30 Jul 2018, 13:35
Absolutely disgusted
In October 2017 I purchased a Fitbit Surge from FNB online, during May/June 2018 the screen gradually started getting worse until eventually the screen display was completely blank. I reported this to FNB Devices not once but twice, only the second time did someone do something about it, I got a reference number and was referred to a company by the name of Device Guru and dealt with a person by the name of Karlin Naidoo, who told me to send them photos of my device, I sent through the photos on the 7th of June 2018, I did not receive any confirmation that my photos were received so on the 8th of June 2018 I sent an email to Device Guru requesting an update and asking what the purpose of the photos were they responded and told me that the purpose of the photos is so they could verify the problem I described and rule out any physical or water damage, I have no clue how they can do that just by viewing photos. On the 12th of June 2018 I had to send a further email to Device Guru asking for an update as I had not heard anything from them, they responded and told me that a collection request has been logged for my device and that collection should name place within 3-5 working days on the 3rd of July 2018 I had still not had any word from Device Guru and my device had not been collected, I email Device Guru and told them how their lack of service was disgusting and that I would be stopping all further payments on this device, they responded and asked me if the Fitbit had been collected and I responded saying it had not, they then informed me that Fitbit had cancelled the collection as they were not able to get hold of me, which I am not even going to consider as an option because I had received no phone calls other than from a Private Number, they then informed me that they will organise for anther collection of the device. On the 4th of July 2018 I got an email saying that arrangements had been made for another collection, on the 5th of July 2018 the courier company came to collect my Fitbit to take it to a place called Core Group Service Centre and after collection I received an sms notifying me that my unit has been received at their repair centre and they will keep me updated on any progress. On the 6th of July 2018 I got an sms notifying me that my unit is in diagnostics and I will be updated as soon as the status changes. On the 25th of July 2018 I again emailed Device Guru as for the life of me I am unable to contact Core Group Service Centre, I requested feedback as my device was collected 20 days ago and I had not had feedback, they informed me that Fitbit have not been able to contact me, again I do not believe that. On the 25th July 2018 I received an email from Core Group Service Centre informing me that my unit has been sent for credit and place of purchase will contact me for further assistance. To my surprise on 26th July 2018, a courier came to collect my device from me to take to Core Group Service Centre, a device that they had collected from me 21 days prior, I then emailed both Device Guru and Core Group Service Centre asking for an explanation as to what is happening with my device, Device Guru responded by saying that they apologise for the delay in collection and that they are sure everything will go smoothly, if your mind is boggled by this then imagine what I am going through. The response from Core Group Service Centre was that they are unable to confirm regarding the courier as the unit is credited and that I must please communicate with the place of drop off/purchase for further assistance. So as a final note to my rant, I do not want a new fitbit, in fact if I see it again it will be too soon, I would like the balance of what I owe on that piece of plastic to be written off and I will seek a fitness device elsewhere at a more reliable retailer, that is my only demand and I will not settle for anything less, if my demand cannot be met I WILL take this to my attorneys.
0
Replies (0)