KS
Kelly S
Active since Apr 2011
11
Reviews
0
Industries
Reviews
11 reviews94 months ago
Absolutely disgusted
In October 2017 I purchased a Fitbit Surge from FNB online, during May/June 2018 the screen gradually started getting worse until eventually the screen display was completely blank. I reported this to FNB Devices not once but twice, only the second time did someone do something about it, I got a reference number and was referred to a company by the name of Device Guru and dealt with a person by the name of Karlin Naidoo, who told me to send them photos of my device, I sent through the photos on the 7th of June 2018, I did not receive any confirmation that my photos were received so on the 8th of June 2018 I sent an email to Device Guru requesting an update and asking what the purpose of the photos were they responded and told me that the purpose of the photos is so they could verify the problem I described and rule out any physical or water damage, I have no clue how they can do that just by viewing photos. On the 12th of June 2018 I had to send a further email to Device Guru asking for an update as I had not heard anything from them, they responded and told me that a collection request has been logged for my device and that collection should name place within 3-5 working days on the 3rd of July 2018 I had still not had any word from Device Guru and my device had not been collected, I email Device Guru and told them how their lack of service was disgusting and that I would be stopping all further payments on this device, they responded and asked me if the Fitbit had been collected and I responded saying it had not, they then informed me that Fitbit had cancelled the collection as they were not able to get hold of me, which I am not even going to consider as an option because I had received no phone calls other than from a Private Number, they then informed me that they will organise for anther collection of the device. On the 4th of July 2018 I got an email saying that arrangements had been made for another collection, on the 5th of July 2018 the courier company came to collect my Fitbit to take it to a place called Core Group Service Centre and after collection I received an sms notifying me that my unit has been received at their repair centre and they will keep me updated on any progress. On the 6th of July 2018 I got an sms notifying me that my unit is in diagnostics and I will be updated as soon as the status changes. On the 25th of July 2018 I again emailed Device Guru as for the life of me I am unable to contact Core Group Service Centre, I requested feedback as my device was collected 20 days ago and I had not had feedback, they informed me that Fitbit have not been able to contact me, again I do not believe that. On the 25th July 2018 I received an email from Core Group Service Centre informing me that my unit has been sent for credit and place of purchase will contact me for further assistance. To my surprise on 26th July 2018, a courier came to collect my device from me to take to Core Group Service Centre, a device that they had collected from me 21 days prior, I then emailed both Device Guru and Core Group Service Centre asking for an explanation as to what is happening with my device, Device Guru responded by saying that they apologise for the delay in collection and that they are sure everything will go smoothly, if your mind is boggled by this then imagine what I am going through. The response from Core Group Service Centre was that they are unable to confirm regarding the courier as the unit is credited and that I must please communicate with the place of drop off/purchase for further assistance. So as a final note to my rant, I do not want a new fitbit, in fact if I see it again it will be too soon, I would like the balance of what I owe on that piece of plastic to be written off and I will seek a fitness device elsewhere at a more reliable retailer, that is my only demand and I will not settle for anything less, if my demand cannot be met I WILL take this to my attorneys.
0 replies
94 months ago
Disgusting service
In October 2017 I purchased a Fitbit Surge from FNB online, during May/June 2018 the screen gradually started getting worse until eventually the screen display was completely blank. I reported this to FNB Devices not once but twice, only the second time did someone do something about it, I got a reference number and was referred to a company by the name of Device Guru and dealt with a person by the name of Karlin Naidoo, who told me to send them photos of my device, I sent through the photos on the 7th of June 2018, I did not receive any confirmation that my photos were received so on the 8th of June 2018 I sent an email to Device Guru requesting an update and asking what the purpose of the photos were they responded and told me that the purpose of the photos is so they could verify the problem I described and rule out any physical or water damage, I have no clue how they can do that just by viewing photos. On the 12th of June 2018 I had to send a further email to Device Guru asking for an update as I had not heard anything from them, they responded and told me that a collection request has been logged for my device and that collection should name place within 3-5 working days on the 3rd of July 2018 I had still not had any word from Device Guru and my device had not been collected, I email Device Guru and told them how their lack of service was disgusting and that I would be stopping all further payments on this device, they responded and asked me if the Fitbit had been collected and I responded saying it had not, they then informed me that Fitbit had cancelled the collection as they were not able to get hold of me, which I am not even going to consider as an option because I had received no phone calls other than from a Private Number, they then informed me that they will organise for anther collection of the device. On the 4th of July 2018 I got an email saying that arrangements had been made for another collection, on the 5th of July 2018 the courier company came to collect my Fitbit to take it to a place called Core Group Service Centre and after collection I received an sms notifying me that my unit has been received at their repair centre and they will keep me updated on any progress. On the 6th of July 2018 I got an sms notifying me that my unit is in diagnostics and I will be updated as soon as the status changes. On the 25th of July 2018 I again emailed Device Guru as for the life of me I am unable to contact Core Group Service Centre, I requested feedback as my device was collected 20 days ago and I had not had feedback, they informed me that Fitbit have not been able to contact me, again I do not believe that. On the 25th July 2018 I received an email from Core Group Service Centre informing me that my unit has been sent for credit and place of purchase will contact me for further assistance. To my surprise on 26th July 2018, a courier came to collect my device from me to take to Core Group Service Centre, a device that they had collected from me 21 days prior, I then emailed both Device Guru and Core Group Service Centre asking for an explanation as to what is happening with my device, Device Guru responded by saying that they apologise for the delay in collection and that they are sure everything will go smoothly, if your mind is boggled by this then imagine what I am going through. The response from Core Group Service Centre was that they are unable to confirm regarding the courier as the unit is credited and that I must please communicate with the place of drop off/purchase for further assistance. So as a final note to my rant, I do not want a new fitbit, in fact if I see it again it will be too soon, I would like the balance of what I owe on that piece of plastic to be written off and I will seek a fitness device elsewhere at a more reliable retailer, that is my only demand and I will not settle for anything less, if my demand cannot be met I WILL take this to my attorneys.
53 replies
94 months ago
Absolutely Shocking Service
In October 2017 I purchased a Fitbit Surge from FNB online, during May/June 2018 the screen gradually started getting worse until eventually the screen display was completely blank. I reported this to FNB Devices not once but twice, only the second time did someone do something about it, I got a reference number and was referred to a company by the name of Device Guru and dealt with a person by the name of Karlin Naidoo, who told me to send them photos of my device, I sent through the photos on the 7th of June 2018, I did not receive any confirmation that my photos were received so on the 8th of June 2018 I sent an email to Device Guru requesting an update and asking what the purpose of the photos were they responded and told me that the purpose of the photos is so they could verify the problem I described and rule out any physical or water damage, I have no clue how they can do that just by viewing photos. On the 12th of June 2018 I had to send a further email to Device Guru asking for an update as I had not heard anything from them, they responded and told me that a collection request has been logged for my device and that collection should name place within 3-5 working days on the 3rd of July 2018 I had still not had any word from Device Guru and my device had not been collected, I email Device Guru and told them how their lack of service was disgusting and that I would be stopping all further payments on this device, they responded and asked me if the Fitbit had been collected and I responded saying it had not, they then informed me that Fitbit had cancelled the collection as they were not able to get hold of me, which I am not even going to consider as an option because I had received no phone calls other than from a Private Number, they then informed me that they will organise for anther collection of the device. On the 4th of July 2018 I got an email saying that arrangements had been made for another collection, on the 5th of July 2018 the courier company came to collect my Fitbit to take it to a place called Core Group Service Centre and after collection I received an sms notifying me that my unit has been received at their repair centre and they will keep me updated on any progress. On the 6th of July 2018 I got an sms notifying me that my unit is in diagnostics and I will be updated as soon as the status changes. On the 25th of July 2018 I again emailed Device Guru as for the life of me I am unable to contact Core Group Service Centre, I requested feedback as my device was collected 20 days ago and I had not had feedback, they informed me that Fitbit have not been able to contact me, again I do not believe that. On the 25th July 2018 I received an email from Core Group Service Centre informing me that my unit has been sent for credit and place of purchase will contact me for further assistance. To my surprise on 26th July 2018, a courier came to collect my device from me to take to Core Group Service Centre, a device that they had collected from me 21 days prior, I then emailed both Device Guru and Core Group Service Centre asking for an explanation as to what is happening with my device, Device Guru responded by saying that they apologise for the delay in collection and that they are sure everything will go smoothly, if your mind is boggled by this then imagine what I am going through. The response from Core Group Service Centre was that they are unable to confirm regarding the courier as the unit is credited and that I must please communicate with the place of drop off/purchase for further assistance. So as a final note to my rant, I do not want a new fitbit, in fact if I see it again it will be too soon, I would like the balance of what I owe on that piece of plastic to be written off and I will seek a fitness device elsewhere at a more reliable retailer, that is my only demand and I will not settle for anything less, if my demand cannot be met I WILL take this to my attorneys.
53 replies
98 months ago
Going above and beyond to make a customer smile
I would just like to commend the discovery vitality team for going the absolute extra mile to ensure I did not lose out. On Friday 23rd of March, my Fitbit device failed to automatically recognize my workout, I manually captured it only to discover to my horror that vitality do not accept manually entered workouts and due to that I did not make my weekly goal, I immediately contacted the team and sent them all the proof I had that I in fact did a workout, I am happy to say that my points were added today and I have not lost out on my weekly reward, thank you Discovery for your amazing service and putting a smile on my face.
0 replies
103 months ago
Discovery Life Policy
I recently took out a Discovery life policy but 7 days before commencement date I emailed Tirhang Hlongwane from Discovery requesting that the application and policy be cancelled as I was not happy with the final paper work and wanted to get alternative quotes. Tirhang Hlongwane replied saying the policy would be cancelled the same day, however I emailed her over the next 7 days requesting follow ups and the last few days she has just ignored my emails. So this morning I received an sms from Discovery informing me that the debit order will commence. I also asked Discovery DC_Admin the following questions but they ignored my questions and still have not answered me as to why the policy is not canceled, the questions asked are listed below. Can I ask is it Discoveries policy to ignore their customers? Can I also ask why Tirhang Hlongwane ignored my emails? Can I also ask you why the policy has not been cancelled? Can I also ask if its Discoveries policy to not respect our consumer rights as South African citizens by ignoring the cooling off period we are entitled to? Please attend to have this rectified forthwith.
61 replies
103 months ago
Extremely frustrated customer
On the 18th of October 2017 my husband ordered a Fitbit Ionic and a Fitbit Aria Smart Scale off Takealot's online shop (R7000 worth of goods), in the past we have not had issues before, this particular experience has however been appalling to say the lease. We received an sms to say our delivery would take place on Friday the 20th of October 2017, the order arrived and I opened the box to find not the watch and scale but Shield furniture polish and a bracelet, we immediately phoned Takealot to inform them of this error and what we had hoped they would have done was immediately send someone to come and collect the incorrect goods and immediately dispatch a replacement but no not Takealot, that is not their policy, the then said that they will send a courier to collect our goods from wherever they were delivered and then send them straight to us, no that is not acceptable either, that is not our problem that your packaging staff are so poorly managed. On Wednesday the 25th of October 2017 the incorrect parcel was finally collected to be returned to the warehouse in order for Takealot to process our replacement order (an entire week after we first placed the order) during this process a lady by the name of Elaine (who was super helpful in the whole process) kept me up to speed on the matter, she is not not in control of the ticket anymore because again it is Takealot's policy that if you speak to someone else the ticket automatically becomes someone else's responsibility, I told the gentleman who I was on the phone with in no uncertain terms how appalled I am at the service of Takealot and how they do not give a damn about their clients now that they have our R7000 and all he could say was thank you for your feedback, he sounded like a robot. My husband has also been in contact with someone by the name of FC Truter from Takelot who has been about as useful a ****** in a convent, he just refuses to reply to our e-mails now. This whole saga has left such a bitter taste in my mouth that I will NEVER use Takealot again. Does Takealot not give a hoot about the client once they have their money? R7000 is a lot of money to lose. We asked for a full refund so that we can go purchase the items elsewhere where we will actually get our products and that alone will take 7 days. I have never experienced such chaos in all my life. If this issue is not somehow resolved by the end of today I WILL be taking legal action! Regards Extremely Disgruntled Client
0 replies
125 months ago
Not what I ordered
I ordered food from Steers Broadacres branch last night and after getting home to what I thought would be chilli cheese chips, discovered that there was no chilli and a pathetic excuse for a drizzle of cheese sauce on the chips, the bottom layers of chips did not even have sauce, I have a photo of the chips and my till slip as proof of chilli cheese chips ordered if Steers would like to contact me I can e mail the photo. I am very upset.
75 replies
127 months ago
Exorbitant fees
I would like to express my dissatisfaction with Discovery Health's fees. I am paying nearly R3000 per month for a very basic medical aid, what I am not happy with is the fact that from the almost R30000 a year I am paying Discovery Health, I get a measly R4000 a year in my savings account and when I went to the doctor a month or so ago, the bill came to R1000 and I had to pay in R700 of that. I don't think that this is fair and I feel as if I am being robbed. I hope Discovery Health can come up with a plan of action to reduce my fees and keep me as a client as I am currently terribly unhappy.
75 replies
129 months ago
Apparently no stock of Sony Xperia Z3
I ordered my Sony Xperia Z3 online 3 weeks ago, they claimed that there was no stock and that it was on a back order. After 2 1/2 weeks of waiting I changed the order to a Samsung Edge which I immediately cancelled within 30 minutes of placing the order as it is more expensive than the Sony and I originally wanted the Sony. Today I went to Vodacom Chatz store in Fourways Mall and to my surprise they have stock, I wanted to proceed with my upgrade and unfortunately I cannot as the previous order has not been cancelled, I phoned Sashin at Vodacom and explained to him the situation and he said he would immediately send another cancellation e mail and it would be cancelled during the course of the day. It has still not been cancelled and I cannot get my upgrade. I am now tired of Vodacom and will be moving my business of - 8 years elsewhere unless I can be guaranteed an upgrade THIS WEEKEND.
75 replies
129 months ago
Wonderful work
My car was damaged due to a break-in and repaired at Automagic in July 2015, and what a wonderful repair it was. Thank you for the great work.
75 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
5 (45.45454545454545%)