********** service and damage to device

Terrible beyond terrible. Sent my laptop in for repairs (insurance claim). I was told that parts would arrive on a certain date and the device would be repaired within1-3 working days thereafter. Parts did not arrive as indicated but the repairs was done swiftly. Got my laptop back only to discover that certain components that were originally working no longer worked. To make matters worse, the screen that had just been replaced by them failed hours after it had been replaced. I escalated to both DRC and my insurance but to date there has been zero urgency in getting the repair done. I was greeted with the standard “the device needs to be reassessed and will take up to 48 hours” even though the issues are due to the fault of DRC. When I try follow up with them I am just ignored and do not receive any responses to my messages. Shocking beyond shocking.