AK
Alon K
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Boss Paving recently redid my driveway, and I couldn’t be happier with the result! They were quick, efficient, and extremely professional from start to finish
Boss Paving recently redid my driveway, and I couldn’t be happier with the result! They were quick, efficient, and extremely professional from start to finish. Brad, who assisted me with the quote, was very knowledgeable and made the whole process seamless. The team worked diligently, and the quality of their workmanship is outstanding. I had a great experience overall and would definitely recommend them 10 times over for any paving needs in the future!
0 replies
26 months ago
********** service and damage to device
Terrible beyond terrible. Sent my laptop in for repairs (insurance claim). I was told that parts would arrive on a certain date and the device would be repaired within1-3 working days thereafter. Parts did not arrive as indicated but the repairs was done swiftly. Got my laptop back only to discover that certain components that were originally working no longer worked. To make matters worse, the screen that had just been replaced by them failed hours after it had been replaced. I escalated to both DRC and my insurance but to date there has been zero urgency in getting the repair done. I was greeted with the standard “the device needs to be reassessed and will take up to 48 hours” even though the issues are due to the fault of DRC. When I try follow up with them I am just ignored and do not receive any responses to my messages. Shocking beyond shocking.
0 replies
38 months ago
Shocking customer service from returns department
I’m very disappointed and unimpressed with the customer service I have received from you to date. On 20 January 2023, I logged a return for my AirPods as they were faulty. The return was finalized on about 20 February 2023 where it was confirmed that the AirPods would be replaced. On 22 February 2023, I received the AirPods however takealot had sent me the old AirPods and not the new replaced ones as previously agreed. I logged a ticket and was advised to log a return where a refund would be processed. On 22 February 2023, a return was logged. The return was collected and received by your warehouse on 24 February 2023. I have now been advised that despite written confirmation that a refund would be processed, the AirPods that were sent back need to be sent to the service provider to be checked, despite having already been done so and having received confirmation that my AirPods would be replaced. It is now 7 March, almost 2 months since the original return was logged and I am no closer to any resolution.
0 replies
59 months ago
Poor service from Discovery Bank and their agents
On the 8th April I was involved in a car accident and thus was required to rent a car. My insurer, Discovery Insure pointed me to Avis. I went to the Avis Gautrain branch, filled out the paperwork and swiped my Discovery Credit Card (received a slip) and R1500.00 was placed on hold. Contrary to what various Discovery Bank agents have told me, the money left my account and my available balance decreased by R1500.00. On the 13th May, I returned the car to Avis and they said they would contact the bank to release my deposit. Today is the 29th May and I am yet to receive my deposit back and see my balance increase. I have spoken to multiple agents, who either said they would escalate and contact me back, said they would call me back at a certain time with feedback of who simply just put the phone down on me. Three key role-players who either failed to provide me feedback by the time they stated or who simply put the phone down on me are Goipse from the servicing department, Kingsly from the escalations team and Girshwin from the social media department. I had a heated conversation with Girshwin where he told me I was wrong and didn't know what I was talking about and that the money could not have been taken because it does not reflect on any statement. He further told me, that a holding deposit does not reflect on a statement or recon so he and Discovery Bank would NOT help me with my matter because I didn't have proof. I sent him a picture of my receipt but he told me it doesn't match his records. Not sure how a receipt with my details and card details don't match their records. When he decided that he wasn't going to help me, he put the phone down. Before he put down on me, he told me that a holding deposit is only valid for 7 days if not banked with the merchant and thus it was returned to my account on the 15th April. Not true. On the 20th May, Avis emailed Discovery to release the deposit and on that same day, Ayanda stated it would be released. Tell me, what rental company would let their cars out for a month but only have the deposit valid for 7 days?? I am an avid Discovery member, holding a variety of products with them however this latest interaction has left me with a sour taste that I am probably going to be moving away from Discovery as a whole.
265 replies
61 months ago
Discovery Insure great service
Unfortunately on the 8th April I had the pleasure of speaking to Joelene Scholtz who called me from Discovery Insure. Joelene called me as she had detected an impact alert on my car...unfortunately I had been involved in an accident. Only having recently joined Discovery Insure, I found the service to be exceptional and efficient. Joelene quickly assured me that all would be okay, informed me of what I needed to do and obtain and what the process would be . She was exceptionally helpful and reassuring in a very difficult time but I'm glad she was the one that called. Didn't think I'd be thanking Discovery so soon for an insure claim but thank you for the quick and easy service.
53 replies
68 months ago
Vox Telecom Failed
The experience I have received from multiple people over the last few days has been absolutely shocking. I was moving houses and gave my notice to cancel on the 1st August. The move fell through and I called to withdraw my notice and spoke to Christelle from the sales department. She said that I needed to do a quote which I did and which I accepted. No further correspondence from anyone from Vox. On the 1st September my internet stopped working. I called to find out the issue and I was told that nothing was added and my line was cancelled. I was told that Vumatel has rejected my quote and when I asked why, no one could ever give me reasons. I then spoke to someone who told me to call Vumatel direct which I did and I was told that the quote was rejected because they were informed by someone from Vox that I had an active line and thus the rejection. Filled with rage, I called and wanted to find why I was not told. I was told by Molly from the FTTH Feedback department (she was somewhat helpful) who informed me that I should have been informed about the rejection and the matter would be resolved. Eventually by the end of the day yesterday, my line was activated however I still do not have internet. I asked for a technician to be scheduled to come look and said it was done. Today (3 September), I called in to find out what time the technician was coming and guess what - nothing was arranged. I have spoken to multiple people who give me the run around and I am now done. I have never experienced such horrendous service by a company in my entire life! Over the last three days, I have spoken to the following people who have failed to help me: 1) Molly - FTTH Feedback (somewhat helpful) 2) Nishay from PMO 3) Liz from sales 4) Winnie - FTTH Feedback (somewhat helpful) 5) Martin from tech support 6) Sashen from tech support 7) Frank from sales 8) Phillip from sales 9) Matanique from Tech support
0 replies
95 months ago
Poor Service
Over the last 6 months I have had nothing but terrible experiences when dealing with the Vodacom call centre. My first issue was when I was promised something in December of 2017 and Vodacom did not deliver in January 2018. After 3 months of constant back and forth calls the matter finally got resolved. However, since December 2017 I have experienced at least 2-5 dropped calls on a daily basis. I called Vodacom customer care and they assured me that a ticket would get logged and I would then receive feedback - 6 months later I am still waiting. I call in numerous times to find out what the issue is and eventually I was told that Vodacom is installing new towers which should fix the problem but I sit here wondering how I never experienced this issue 4 years prior to my upgrade in December. I was told that purchasing a new sim card would fix the issue - guess what....I still get dropped calls ad empty promises from various call centre agents (unfortunately I did not get their names) that I will receive a call back from them with feedback - again I am still waiting. I find it extremely irritating that with all the money I spend with Vodacom on a monthly basis that I am not entitled to fair service. I am not asking for special treatment but all I want is answers. Another things that I found very irritating is that after all the dropped calls that I experience, I am awarded with a 10 free minutes which will expire the same day - pathetic!!!! I write this review in the hopes that I will receive a response and FEEDBACK but knowing the track record of Vodacom this will probably be the case.
106 replies
100 months ago
Dishonest Company
On the 24th November 2017 I conducted a telephonic upgrade with Vodacom using the 082111 number. I spoke to a lady who told me that because I was doing the upgrade on Black Friday that Vodacom was giving me an additional 6GB of data for free for 24 months. Obviously I found this unbelievable and confirmed this with her which she responded that it was correct and I would be getting this deal. On the 1st of December I contacted Vodacom to find out when the cellphone would be delivered but they informed me that because the phone was in such high demand (iPhone X) there would be a delay of about 2 weeks. I then called stores and sourced one at Cellucity at Mall of Africa and went there. Whilst en route I call Vodacom to say that if I did an upgrade in store would it affect the 6GB of free data I was promised and the woman I spoke to confirmed that it would not because it had been loaded onto the system and processed so it therefore did not matter how I got the upgrade. I confirmed it was a recorded line and what she was telling me was correct and she confirmed this so owning to that I did the upgrade. I then received my promised 6GB of data for the month of December and the same for January however on the 1 February I noticed that the data was missing. I then made a call to Vodacom call center using 082111 and spoke to someone who said they would escalate this issue but saw nothing on the system (reference number: 1- ********** ********** ). I was promised by the call taker that I would receive a feedback call within 3 working days. Yesterday (6 February) I still had not received a call so I call the call center again on 082111 and requested the feedback. The person who I spoke to said the call had been closed and that I would not be getting the data. So of course I was upset and was then transferred to a lady by the name if Tandazane (excuse my spelling) and she said that she would speak to her supervisor and would pull the recorded calls and get back to me later that day. Today (7 February) I still have not heard from her so I called the center again and again there was no record of this. The lady I spoke to seemed unwilling to help me and just said she would log a call (reference number: 1- ********** ********** ). This is not the first time I have had issues with Vodacom where they have promised things over a recorded line and have not delivered. I pay a lot of money every month and I should not get the service I do. Please can this be escalated and contact me on ********** 812 Regards, An extremely frustrated client
315 replies
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2 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (75%)