Device Repair Centre (Pty) LTD
3.3|16 reviews
FS
Francois S
1 reviews | Active since Member
06 Jul 2023, 07:25
Very Upset with Device Repair Centre
My laptop screen was cracked and I claimed my screen through Miway and they sent the claim to Device Repair Centre in Roodepoort to fix the laptop. Laptop was fixed in May 2023 already and we got the laptop back. Today (06 July 2023) the lady from device repair centre sms me and ask if they can come and exchange my laptop charger with the correct one because the delivery guy gave me the wrong charger. And after numerous whatsapps and photos that I sent to her to prove that I have my own charger and it is indeed the correct one. She still says I am lying. Now after 20 minutes of communicating on whatsapp she sms me and says I can keep the charger and I must have a nice day. She don’t even bother to answer my normal calls or whatsapp calls. Just keeps on saying their internet is down but she is sms me the whole time. Sometime is not right. I am very upset about this events and wants an apology from them but they just say sorry over sms. MIWAY I won’t use this company again in the future. 2 months after they fixed my laptop and they only now see that they gave me the wrong charger according to them.
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Replies (60)Device Repair Centre (Pty) LTD's replyOfficial
06 Jul 2023, 08:12Dear Francois,
I am writing to offer my sincerest apologies for the inconvenience and frustration you experienced with our recent service. We deeply regret any negative impact this may have had on your experience with Device Repair Centre.
At Device Repair Centre, we strive to provide exceptional service and meet the expectations of our valued clients. Unfortunately, in this instance, we fell short of our own high standards, and for that, I am truly sorry. We take full responsibility for the issues that occurred and assure you that we are taking immediate steps to rectify the situation and prevent such incidents from happening in the future.
Please be assured that we are thoroughly investigating the matter to identify the root cause and implement necessary measures to prevent a recurrence. We value your feedback and appreciate you bringing this to our attention, as it allows us to continuously improve our services.
We would like to make it right for you and regain your trust in our company. I kindly request an opportunity to discuss the situation further over a phone call. I am committed to resolving this matter to your utmost satisfaction and ensuring that you receive the level of service you expect and deserve from Device Repair Centre.
Once again, I apologize for any inconvenience caused. We highly value your patronage and appreciate your understanding and patience as we work to address and resolve this issue.
Yours sincerely,
Paula Clifford
I am writing to offer my sincerest apologies for the inconvenience and frustration you experienced with our recent service. We deeply regret any negative impact this may have had on your experience with Device Repair Centre.
At Device Repair Centre, we strive to provide exceptional service and meet the expectations of our valued clients. Unfortunately, in this instance, we fell short of our own high standards, and for that, I am truly sorry. We take full responsibility for the issues that occurred and assure you that we are taking immediate steps to rectify the situation and prevent such incidents from happening in the future.
Please be assured that we are thoroughly investigating the matter to identify the root cause and implement necessary measures to prevent a recurrence. We value your feedback and appreciate you bringing this to our attention, as it allows us to continuously improve our services.
We would like to make it right for you and regain your trust in our company. I kindly request an opportunity to discuss the situation further over a phone call. I am committed to resolving this matter to your utmost satisfaction and ensuring that you receive the level of service you expect and deserve from Device Repair Centre.
Once again, I apologize for any inconvenience caused. We highly value your patronage and appreciate your understanding and patience as we work to address and resolve this issue.
Yours sincerely,
Paula Clifford
Best regards,
Device Repair Centre (Pty) LTD's reply06 Jul 2023, 08:12
Official
Dear Francois,
I am writing to offer my sincerest apologies for the inconvenience and frustration you experienced with our recent service. We deeply regret any negative impact this may have had on your experience with Device Repair Centre.
At Device Repair Centre, we strive to provide exceptional service and meet the expectations of our valued clients. Unfortunately, in this instance, we fell short of our own high standards, and for that, I am truly sorry. We take full responsibility for the issues that occurred and assure you that we are taking immediate steps to rectify the situation and prevent such incidents from happening in the future.
Please be assured that we are thoroughly investigating the matter to identify the root cause and implement necessary measures to prevent a recurrence. We value your feedback and appreciate you bringing this to our attention, as it allows us to continuously improve our services.
We would like to make it right for you and regain your trust in our company. I kindly request an opportunity to discuss the situation further over a phone call. I am committed to resolving this matter to your utmost satisfaction and ensuring that you receive the level of service you expect and deserve from Device Repair Centre.
Once again, I apologize for any inconvenience caused. We highly value your patronage and appreciate your understanding and patience as we work to address and resolve this issue.
Yours sincerely,
Paula Clifford
I am writing to offer my sincerest apologies for the inconvenience and frustration you experienced with our recent service. We deeply regret any negative impact this may have had on your experience with Device Repair Centre.
At Device Repair Centre, we strive to provide exceptional service and meet the expectations of our valued clients. Unfortunately, in this instance, we fell short of our own high standards, and for that, I am truly sorry. We take full responsibility for the issues that occurred and assure you that we are taking immediate steps to rectify the situation and prevent such incidents from happening in the future.
Please be assured that we are thoroughly investigating the matter to identify the root cause and implement necessary measures to prevent a recurrence. We value your feedback and appreciate you bringing this to our attention, as it allows us to continuously improve our services.
We would like to make it right for you and regain your trust in our company. I kindly request an opportunity to discuss the situation further over a phone call. I am committed to resolving this matter to your utmost satisfaction and ensuring that you receive the level of service you expect and deserve from Device Repair Centre.
Once again, I apologize for any inconvenience caused. We highly value your patronage and appreciate your understanding and patience as we work to address and resolve this issue.
Yours sincerely,
Paula Clifford
Best regards,