Poor Service

I never knew forgetting something at Devonvale Golf And Wine Estate's hotel rooms would be a loss for me, particularly after informing the hotel as soon as I realised I have left an item behind when departing the hotel, after I informed management, I was told the lady who was assigned to clean the room threw away the item. Maybe someone should make me understand who gives the hotel the right to decide what is valuable to their guest or not and decide it's the right to throw away an item that belongs to their guest without contacting the guest first. All hotels have a Lost and Found policy, that safeguards Guest’s items, I feel that certain guest at the hotel are not taken seriously as I have taken time to enlighten management via email of the events that led to my dissatisfaction on the way the matter was handled and still did not receive any response. I have visited other hotels before and have never come across such experience.