SN
Sharon N
Active since Nov 2017
2
Reviews
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Reviews
2 reviews78 months ago
Poor Service
I never knew forgetting something at Devonvale Golf And Wine Estate's hotel rooms would be a loss for me, particularly after informing the hotel as soon as I realised I have left an item behind when departing the hotel, after I informed management, I was told the lady who was assigned to clean the room threw away the item. Maybe someone should make me understand who gives the hotel the right to decide what is valuable to their guest or not and decide it's the right to throw away an item that belongs to their guest without contacting the guest first. All hotels have a Lost and Found policy, that safeguards Guest’s items, I feel that certain guest at the hotel are not taken seriously as I have taken time to enlighten management via email of the events that led to my dissatisfaction on the way the matter was handled and still did not receive any response. I have visited other hotels before and have never come across such experience.
0 replies
102 months ago
Complaint
On Thursday 23/011/2017 I went to Fishaways Zevenwacht mall to buy dinner for my family. I approached the cashier and asked her how long was is going to take and she told me the order will take about 50 minutes to be done, I could not wait at the shop for that long as it was close to my son's feeding time, I asked if they do deliveries instead the cashier agreed so I placed an order for three Hake meals and paid and the time was 18:55. At 20:00 I was still waiting for the food to arrive, I phoned the shop twice and they told me the order will be delivered and there was no apology the only thing the person was mentioning is that the order was sent to Debonairs of which i did not understand as I did not order at Debonairs. Anyway as furious and hungry we were the order finally arrived at 21:15 delivered by someone driving unbranded vehicle and the food was cold which was unacceptable!!! after I have waited so long and my family was hungry, I stay 3km away from Zevenwacht mall which is very disappointing that it took that long to deliver, It was my first time buying food from Fishaways and the service experience was very poor!!! and has left a sour taste in my mouth!!!
105 replies
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1 Star
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