Claim taking way too long.

Horrible experience with this place, did a claim last week already and still waiting for my windscreen and No communication from their side, I have to keep calling them and spoke to the guy his name is Grant, very rude and condescending attitude on the phone. KingPrice insurance need to get people who are willing to assist on time or rather keep the client updated all the time.All this is causing so much inconvenience as I need to travel.