Sloppy Service

Sorry to do this but hoping by putting this on Hello Peter - They will get a wake up and complete their services. In September 2024; I unfortunately suffered a loss of a windscreen on my Staria Bus. My insurance King Price requested that DGC Glass install the new windscreen. - Which they did pretty quick BUT only half. I had Crystal Fusion on my Vehicle prior to the incident and when they before they installed the windscreen I had emphasised to the manager and the installers that I have Crystal Fusion on the windscreen and that they need to ensure that it is on as this gets topped up with each service. The manager ensured it was on as well as the installers - Guess what IT DOESN'T HAVE ANY CRYSTAL FUSION ON. This is a huge issue as I had paid for it on the purchase of my vehicle - on my invoice that was sent through to King Price and which is also topped up on every service. I have been fighting since October 2024 to have it replaced on my windscreen and between DGC Glass and King Price - they keep passsing the buck from one to the other. Crystal fusion makes it so much safer when driving in the rain and at night - being the raining season ; it is now difficult and dangerous to drive without it.

please get your act together and have it re-installed as requested since October 2024