DHL Express
2.6|4,398 reviews
Responds in 2 hours 49 min
LB
Luzuko B
1 reviews | Active since Member
30 Apr 2026, 12:41
**** poor service. Everyone else but them is to blame.
Placed an order on ebay on the 25th of March for delivery to SA between the 7th and 16th of April. The parcel has been with DHL since the 8th of April. They have requested bank statements and a proof of payments that I immediately sent in. Whenever I contact them for an update, the assigned case officer is either on lunch, in a meeting, training or whatever other reason that prevents me from speaking to her. After numerous follow ups via phone and email, I am still without my delivery. According to DHL, this is a SARS / customs issue that they have no control over, despite me paying the relevant fees in advance. The service has been an absolute **** show from the beginning and I do not see it coming to an end anytime soon.
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Replies (1)DHL Express's replyOfficial
30 Apr 2026, 13:42Dear Luzuko
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Best regards,
DHL Express's reply30 Apr 2026, 13:42
Official
Dear Luzuko
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Best regards,