LB
Luzuko B
Active since Mar 2018
34
Reviews
0
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Reviews
34 reviews3 weeks ago
**** poor service. Everyone else but them is to blame.
Placed an order on ebay on the 25th of March for delivery to SA between the 7th and 16th of April. The parcel has been with DHL since the 8th of April. They have requested bank statements and a proof of payments that I immediately sent in. Whenever I contact them for an update, the assigned case officer is either on lunch, in a meeting, training or whatever other reason that prevents me from speaking to her. After numerous follow ups via phone and email, I am still without my delivery. According to DHL, this is a SARS / customs issue that they have no control over, despite me paying the relevant fees in advance. The service has been an absolute **** show from the beginning and I do not see it coming to an end anytime soon.
15 replies
2 months ago
Truly unmatched in giving subpar service.
YET ANOTHER HATROWING EXPERIENCE. I WAS ADVISED TO MAKE PAYMENT VIA THE APP FOR INSTANT REACTIVATION OF MY LINE - I DID THAT. THEN I CALLED AND HAD THE DISPLEASURE OF SPEAKING TO A LADY FROM THE BILLING DEPARTMENT WHO SOUNDED VERY EAGER TO GET ME OFF THE PHONE. SHE INSTRUCTED ME TO RESTART, WHICH I DID. WHEN THAT DIDN'T WORK, SHE KNOWINGLY "TRANSFERRED ME TO THE TECH TEAM" THAT WAS CLOSED / UNAVAILABLE AND THEN THE CALL DROPPED. SO, LET'S KEEP COLLECTING MONEY FOR A SERVICE WE HAVE NO INTENTION OF PROVIDING. JMSP!
140 replies
2 months ago
The worst to ever do it.
Worst ever. Was on hold for over an hour and no one picked up the phone. Went online and tried live chat - ignored. Then, I tried WhatsApp and still no response. Sies.
350 replies
16 months ago
Well-organized ****!
Loan Agreement Reference Number: CS1110575931 Initially, I was told I owe 4.8k for cancelling the loan agreement. Zaio returned 1.3k to you and the difference I needed to pay was 3.5k in 2 installments. Nureeda advised me to not make alternative arrangements rather let the December 2024 debit order go off in full so that Jan 2025 debit order would only be the difference, around 1k. Today, you took the full amount again (2.5k) - which is more than what we agreed on. No explanation of why have taken more than what you are owed, phone line not going through, emails being ignored and WhatsApp messages not responded to. Sent a message just after 3PM on WhatsApp, your last seen is 15:26. In other words, the message was seen and ignored in the hope that I will go away. Cancel the debicheck and refund the difference immediately or we'll see each on Monday morning!
70 replies
17 months ago
Excellent pre-sales PR, pathetic post sales treatment.
Double debit end of November despite account not being arrears. Then, an attempt at debiting me again on the 14th of Dec. Initial complaint was ignored after the automatic response. Long holds and transfers from pillar to post when calling in, blatant lies on WhatsApp and no sense of acknowledgement for their own wrongdoing. Worst company I have ever dealt with. Just thievery, *****y attitudes, lies and sheer incompetence
146 replies
17 months ago
Incompetence at its finest. Lowering the bar with every interaction.
Double debited at the end of November. Called in and sent a WhatsApp to ask why. I was told to just reverse it. So, I must lower my credit score and incur a dispute fee with the bank (meaning I don't get the full amount back) over an error that they made. All you get is a bunch of lippy consultants who either tell you what they can't do, restate the obvious or repeatedly ask for information that has already been provided. Transfered from one person to the next and achieved vokol in 30mins. Yhoo, I hate you ****ers!
146 replies
20 months ago
Extremely poor communication
I app**** in May and would like to know the status of my application. I app**** for a BSc in IT. I called 2 months ago and was told to wait 2 weeks as the issue was being escalated. Still have not heard a word back from. All you get is dismissive p/ passive aggressive people answering the phone and giving very little direction on what happens next. APP2025-188602
70 replies
22 months ago
*****s, Cons and *******!
Ignored my complaint after erroneously double debiting my account. Refused to give a refund and offered a credit to the next bill. Then, a Team Leader in Accounts (Gumede) promised an email acknowledging the wrongdoing and a refund. Haven't received said email. Exceptional sweet talkers and extremely inept doers.
70 replies
22 months ago
Daylight *******, over and over again
Absolute **** show. Car track delayed a change of ownership and repeatedly denied it ever took place while double debiting me for several months. After assuming that this was resolved, they offered to credit a few months back to my account and moved the unit over to the buyer I sold the car to. Then, end of last month, I was debited around R500. At the end of this month, they debited me R300. To make matters worse, the accounts department says my account is up to date naand they're not able to see the latest debit of R149 that happened this morning. A few minutes ago, I receives whatsapp messages about a payment arrangement I know nothing about. What the **** is going on here? No one knows, just a bunch of rude and clueless staff members who transfer back to the switchboard avoid the customer service rating at the end of the call. I ****ING HATE THESE PEOPLE, SIES!
292 replies
23 months ago
Misunu!
Accounts department does a splendid job at harassing you for reversing a debit order. All other departments play the blame game and refuse to take accountability for their failure to correctly capture a change of ownership. I sent in a completed (signed) form with all the new owners info. I then called in with the new owner and she agreed to take over the contract. Cartrack has now been debiting me for several months for an inactive service. The best thing these *********** ****s can do is repeatedly tell me **** that I am already aware and try to make me understand that they are not going to do anything about it. All the consultants are ****ing lazy. Cartrack has a record of the conversation, they keep asking me for when it took place and rely on me not being able to remember as an excuse to not go digging for it. Yhooo, **** this company and everything it stands for. I will keep reversing every single debit order, switch bank accounts and ignore calls from them because I am not paying them a cent more. The good thing is I might be leaving SA sometime this year so I won't really be affected by an unjust listing for non-payment. Misunu yenu!
70 replies
Review Distribution
5 Star
4 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
30 (88.23529411764706%)