One of the worst!

On Tuesday I phoned and spoke to Juliana to arrange for a char to come on Friday. Assuming all was booked, I waited for the char to arrive on Friday. After her not having arrived, I called the offices and spoke to Tino. He told me that Juliana had not made the booking as arranged but he would send someone if I could just wait about an hour. I waited the requested hour and when she did not arrive I call Tino again. He acted all surprised and said \she hasn't arrived