Complete disgust!

We went to the hotel and experienced bad service through out from maids using our bathroom and smelling up the room to a safe not working for a whole week before they fixed it BUT we had an incident that forced us to check out earlier, I walked into our room one morning and found the maid using our selfie-stick that was put away - it was clear that she had gone through our things. I reported this a woman called Michelle Oosthuizen and told her that we would like to check out earlier because of that blatant invasion of our privacy and she agreed that we could check out and assured us that we would be refunded fully it is on this basis that we left the hotel. After a month of trying to get our money back we received an email from management stating that we would not be getting our money back as cancellations at the last minute are not permitted and that you forfeit any money paid to the hotel.

We did not check out earlier because we felt like throwing away our money- we left because their staff went through our personal belongings and that we no longer felt comfortable staying at the hotel because of this.

Their service is pathetic and their empathy even moreso, their handling of this matter was completely unethical.