Diaz Strand Hotel
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Diaz Strand Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mia M
1 reviews | Active since Jan 2020
30 Dec 2024, 11:02
Worst experience ever
Worst experience ever, booked 2 x nights accommodation AND paid, drove 5 hours only to be told they cancelled our booking because they don’t have a room available 😠- no apology for the inconvenience, or offer to rectify, what was clearly a mistake on their part- we had to turn around and drive the 5 hours back to our house. The manager “Sonja” made no effort to rectify or at least offer an apology for what was clealy her mistake
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Mia M
1 reviews | Active since Jan 2020
30 Dec 2024, 11:02
Worst experience ever
Worst experience ever, booked 2 x nights accommodation AND paid, drove 5 hours only to be told they cancelled our booking because they don’t have a room available 😠- no apology for the inconvenience, or offer to rectify, what was clearly a mistake on their part- we had to turn around and drive the 5 hours back to our house. The manager “Sonja” made no effort to rectify or at least offer an apology for what was clealy her mistake
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desiree I
1 reviews | Active since Jan 2020
21 Nov 2022, 07:12
Diaz steand hotel Rock
Wow last minute booking and Theodora and Brandon and the young lady could assist us , they are friendly , welcoming and very professional. The room views excellent and they made our stay something to come back to . The restaurant food was excellent , staff friendly and very helpful. A definite come back for me .
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desiree I
1 reviews | Active since Jan 2020
21 Nov 2022, 07:12
Diaz steand hotel Rock
Wow last minute booking and Theodora and Brandon and the young lady could assist us , they are friendly , welcoming and very professional. The room views excellent and they made our stay something to come back to . The restaurant food was excellent , staff friendly and very helpful. A definite come back for me .
0
Replies (0)TJ
Tasha J.v.Rensburg
1 reviews | Active since Jan 2020
28 Dec 2021, 07:10
Get off your Power Trip
Demi Lee show was excellent unfortunately a specific WF staff member was on a “power trip” as we were leaving she grabbed our left over Coke from our possession, for what reason I don’t know and left us furious seeing that we have paid for it and as we were leaving and we felt we could not leave it behind after the event but no, she wanted to confiscate our cold drinks because she is doing her duty which she had no authority to do so. We are adults with adult children and to be treated like this was inexcusable…. People be warned, some people would rather spoil your fun than walk out of there happy.
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Tasha J.v.Rensburg
1 reviews | Active since Jan 2020
28 Dec 2021, 07:10
Get off your Power Trip
Demi Lee show was excellent unfortunately a specific WF staff member was on a “power trip” as we were leaving she grabbed our left over Coke from our possession, for what reason I don’t know and left us furious seeing that we have paid for it and as we were leaving and we felt we could not leave it behind after the event but no, she wanted to confiscate our cold drinks because she is doing her duty which she had no authority to do so. We are adults with adult children and to be treated like this was inexcusable…. People be warned, some people would rather spoil your fun than walk out of there happy.
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Yaseen C
1 reviews | Active since Jan 2020
22 Dec 2020, 11:04
Refund Request Declined After Numerous Telephonic Confirmations
Hi Guys, I am currently having a terrible experience with this Hotel. I have booked with them in October 2020 for a reservation from the 12th to 15th December 2020. I have requested a refund on the 1st December 2020 as the surge in Covid 19 are increasing within the Western Cape area (and Garden Route area) respectively. When initially booking with Diaz I have been informed on more than one occassion that I will get a refund if the surge in Covid 19 infections continues. Now with the second wave of Covid 19 affecting the country, I have requested a refund (after paying Diaz in full), they are not wanting to pay my money back. I have sent Diaz to appeal the decline in refund as my wife has a health hazard and we cannot afford to take the risk to be on holiday during these uncertain times. This is extremely unethical as I was informed that a refund will take place (hence me paying them in full). Please be cautious as I would not want anyone else in this predicament that I am in.
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Yaseen C
1 reviews | Active since Jan 2020
22 Dec 2020, 11:04
Refund Request Declined After Numerous Telephonic Confirmations
Hi Guys, I am currently having a terrible experience with this Hotel. I have booked with them in October 2020 for a reservation from the 12th to 15th December 2020. I have requested a refund on the 1st December 2020 as the surge in Covid 19 are increasing within the Western Cape area (and Garden Route area) respectively. When initially booking with Diaz I have been informed on more than one occassion that I will get a refund if the surge in Covid 19 infections continues. Now with the second wave of Covid 19 affecting the country, I have requested a refund (after paying Diaz in full), they are not wanting to pay my money back. I have sent Diaz to appeal the decline in refund as my wife has a health hazard and we cannot afford to take the risk to be on holiday during these uncertain times. This is extremely unethical as I was informed that a refund will take place (hence me paying them in full). Please be cautious as I would not want anyone else in this predicament that I am in.
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AYSHA G
1 reviews | Active since Jan 2020
1 Apr 2020, 15:39
Thieving behavior by Diaz Strand is shocking
Due to the national lockdown we were forced to cancel our bookings for Easter weekend at Diaz Strand hotel. We requested a refund, as the hotel itself would not be able to honour our booking, as they would be shutting down operations for the period of the lockdown. I received a ’refund’ for my deposit paid today which was not the full amount. Of the R3300 I paid, only R2475 was refunded back to me. Diaz Strand penalized me an amount of R825. As we all know, I did not 'cancel' out of my own accord. Our country has come to a standstill because of national lockdown, the resort itself is shut down. How dare they take my money when it is impossible to honour this reservation, not only by me - but by them as well? By taking R825 away from me because of a national lockdown is fraudulent - not to mention unethical. I could be buying my family groceries with that money in this time of financial uncer*****y. Diaz strand, kindly note that I will be reporting you to the government organization tasked with combating this kind of fraudulent activity. To be taking money from your customers for a service YOU CANNOT RENDER at a time like this is disgusting and I am appalled. Rest assured, I will NOT REST until my R825 is returned to me.
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AYSHA G
1 reviews | Active since Jan 2020
1 Apr 2020, 15:39
Thieving behavior by Diaz Strand is shocking
Due to the national lockdown we were forced to cancel our bookings for Easter weekend at Diaz Strand hotel. We requested a refund, as the hotel itself would not be able to honour our booking, as they would be shutting down operations for the period of the lockdown. I received a ’refund’ for my deposit paid today which was not the full amount. Of the R3300 I paid, only R2475 was refunded back to me. Diaz Strand penalized me an amount of R825. As we all know, I did not 'cancel' out of my own accord. Our country has come to a standstill because of national lockdown, the resort itself is shut down. How dare they take my money when it is impossible to honour this reservation, not only by me - but by them as well? By taking R825 away from me because of a national lockdown is fraudulent - not to mention unethical. I could be buying my family groceries with that money in this time of financial uncer*****y. Diaz strand, kindly note that I will be reporting you to the government organization tasked with combating this kind of fraudulent activity. To be taking money from your customers for a service YOU CANNOT RENDER at a time like this is disgusting and I am appalled. Rest assured, I will NOT REST until my R825 is returned to me.
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Replies (0)CB
Charne B
1 reviews | Active since Jan 2020
29 Jan 2020, 12:03
Complete disgust!
We went to the hotel and experienced bad service through out from maids using our bathroom and smelling up the room to a safe not working for a whole week before they fixed it BUT we had an incident that forced us to check out earlier, I walked into our room one morning and found the maid using our selfie-stick that was put away - it was clear that she had gone through our things. I reported this a woman called Michelle Oosthuizen and told her that we would like to check out earlier because of that blatant invasion of our privacy and she agreed that we could check out and assured us that we would be refunded fully it is on this basis that we left the hotel. After a month of trying to get our money back we received an email from management stating that we would not be getting our money back as cancellations at the last minute are not permitted and that you forfeit any money paid to the hotel. We did not check out earlier because we felt like throwing away our money- we left because their staff went through our personal belongings and that we no longer felt comfortable staying at the hotel because of this. Their service is pathetic and their empathy even moreso, their handling of this matter was completely unethical.
Helpful (0)
|Replies (0)CB
Charne B
1 reviews | Active since Jan 2020
29 Jan 2020, 12:03
Complete disgust!
We went to the hotel and experienced bad service through out from maids using our bathroom and smelling up the room to a safe not working for a whole week before they fixed it BUT we had an incident that forced us to check out earlier, I walked into our room one morning and found the maid using our selfie-stick that was put away - it was clear that she had gone through our things. I reported this a woman called Michelle Oosthuizen and told her that we would like to check out earlier because of that blatant invasion of our privacy and she agreed that we could check out and assured us that we would be refunded fully it is on this basis that we left the hotel. After a month of trying to get our money back we received an email from management stating that we would not be getting our money back as cancellations at the last minute are not permitted and that you forfeit any money paid to the hotel. We did not check out earlier because we felt like throwing away our money- we left because their staff went through our personal belongings and that we no longer felt comfortable staying at the hotel because of this. Their service is pathetic and their empathy even moreso, their handling of this matter was completely unethical.
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Replies (0)fM
farai M
1 reviews | Active since Jan 2020
11 Aug 2018, 22:35
Great not so bad.
I must say standards and service was shocking great especially for a 3star hotel. Ronel at reception welcomed us far too well and yes even though there was a hiccup at checkin I found it funny not annoying.lol The breakfast room ladies were all a pleasure I just got a little off set when the artcafe duty manager insinuated that my son is a gay moffi. That for me was unprofessional and for a five year old can be detrimental to his young growing mind besides gender race and preference can never be assumed as this builds on some of the biggest lawsuits. Anyways the dinner first night was scrumptious we ate at the restaurant but the second night we were tired so ordered in and I cant fathom the thought but the pizza was just a rewarmed old cheese bread with flat pineapple and mushroom toppings. I would have expected the pizza to be cheesy and fresh and not rewarmed. Those were the only two disappointing elements in the hotels control. Investments that the hotel can look into Contracting a concierge service Enhancing website better pictures you have a lovely hotel and u selling it short. Perhaps look at half board rates that include dinner and /or a credit for the waterpark. The beauty clinic must either play a better advertising role or be removed as no one knows neither does the brochure in the room say. I know I will definitely come back in summer.
Helpful (0)
|Replies (0)fM
farai M
1 reviews | Active since Jan 2020
11 Aug 2018, 22:35
Great not so bad.
I must say standards and service was shocking great especially for a 3star hotel. Ronel at reception welcomed us far too well and yes even though there was a hiccup at checkin I found it funny not annoying.lol The breakfast room ladies were all a pleasure I just got a little off set when the artcafe duty manager insinuated that my son is a gay moffi. That for me was unprofessional and for a five year old can be detrimental to his young growing mind besides gender race and preference can never be assumed as this builds on some of the biggest lawsuits. Anyways the dinner first night was scrumptious we ate at the restaurant but the second night we were tired so ordered in and I cant fathom the thought but the pizza was just a rewarmed old cheese bread with flat pineapple and mushroom toppings. I would have expected the pizza to be cheesy and fresh and not rewarmed. Those were the only two disappointing elements in the hotels control. Investments that the hotel can look into Contracting a concierge service Enhancing website better pictures you have a lovely hotel and u selling it short. Perhaps look at half board rates that include dinner and /or a credit for the waterpark. The beauty clinic must either play a better advertising role or be removed as no one knows neither does the brochure in the room say. I know I will definitely come back in summer.
0
Replies (0)