DS
Diaz Strand Hotel
Unclaimed Business
DS
Diaz Strand Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mia M
1 reviews | Active since Jan 2020
30 Dec 2024, 11:02
Worst experience ever
Worst experience ever, booked 2 x nights accommodation AND paid, drove 5 hours only to be told they cancelled our booking because they don’t have a room available 😠- no apology for the inconvenience, or offer to rectify, what was clearly a mistake on their part- we had to turn around and drive the 5 hours back to our house. The manager “Sonja” made no effort to rectify or at least offer an apology for what was clealy her mistake
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Mia M
1 reviews | Active since Jan 2020
30 Dec 2024, 11:02
Worst experience ever
Worst experience ever, booked 2 x nights accommodation AND paid, drove 5 hours only to be told they cancelled our booking because they don’t have a room available 😠- no apology for the inconvenience, or offer to rectify, what was clearly a mistake on their part- we had to turn around and drive the 5 hours back to our house. The manager “Sonja” made no effort to rectify or at least offer an apology for what was clealy her mistake
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desiree I
1 reviews | Active since Jan 2020
21 Nov 2022, 07:12
Diaz steand hotel Rock
Wow last minute booking and Theodora and Brandon and the young lady could assist us , they are friendly , welcoming and very professional. The room views excellent and they made our stay something to come back to . The restaurant food was excellent , staff friendly and very helpful. A definite come back for me .
Helpful (0)
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desiree I
1 reviews | Active since Jan 2020
21 Nov 2022, 07:12
Diaz steand hotel Rock
Wow last minute booking and Theodora and Brandon and the young lady could assist us , they are friendly , welcoming and very professional. The room views excellent and they made our stay something to come back to . The restaurant food was excellent , staff friendly and very helpful. A definite come back for me .
0
Replies (0)SL
TJ
Tasha J.v.Rensburg
1 reviews | Active since Jan 2020
28 Dec 2021, 07:10
Get off your Power Trip
Demi Lee show was excellent unfortunately a specific WF staff member was on a “power trip” as we were leaving she grabbed our left over Coke from our possession, for what reason I don’t know and left us furious seeing that we have paid for it and as we were leaving and we felt we could not leave it behind after the event but no, she wanted to confiscate our cold drinks because she is doing her duty which she had no authority to do so. We are adults with adult children and to be treated like this was inexcusable…. People be warned, some people would rather spoil your fun than walk out of there happy.
Helpful (0)
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Tasha J.v.Rensburg
1 reviews | Active since Jan 2020
28 Dec 2021, 07:10
Get off your Power Trip
Demi Lee show was excellent unfortunately a specific WF staff member was on a “power trip” as we were leaving she grabbed our left over Coke from our possession, for what reason I don’t know and left us furious seeing that we have paid for it and as we were leaving and we felt we could not leave it behind after the event but no, she wanted to confiscate our cold drinks because she is doing her duty which she had no authority to do so. We are adults with adult children and to be treated like this was inexcusable…. People be warned, some people would rather spoil your fun than walk out of there happy.
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Replies (0)YC
Yaseen C
1 reviews | Active since Jan 2020
22 Dec 2020, 11:04
Refund Request Declined After Numerous Telephonic Confirmations
Hi Guys, I am currently having a terrible experience with this Hotel. I have booked with them in October 2020 for a reservation from the 12th to 15th December 2020. I have requested a refund on the 1st December 2020 as the surge in Covid 19 are increasing within the Western Cape area (and Garden Route area) respectively. When initially booking with Diaz I have been informed on more than one occassion that I will get a refund if the surge in Covid 19 infections continues. Now with the second wave of Covid 19 affecting the country, I have requested a refund (after paying Diaz in full), they are not wanting to pay my money back. I have sent Diaz to appeal the decline in refund as my wife has a health hazard and we cannot afford to take the risk to be on holiday during these uncertain times. This is extremely unethical as I was informed that a refund will take place (hence me paying them in full). Please be cautious as I would not want anyone else in this predicament that I am in.
Helpful (0)
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Yaseen C
1 reviews | Active since Jan 2020
22 Dec 2020, 11:04
Refund Request Declined After Numerous Telephonic Confirmations
Hi Guys, I am currently having a terrible experience with this Hotel. I have booked with them in October 2020 for a reservation from the 12th to 15th December 2020. I have requested a refund on the 1st December 2020 as the surge in Covid 19 are increasing within the Western Cape area (and Garden Route area) respectively. When initially booking with Diaz I have been informed on more than one occassion that I will get a refund if the surge in Covid 19 infections continues. Now with the second wave of Covid 19 affecting the country, I have requested a refund (after paying Diaz in full), they are not wanting to pay my money back. I have sent Diaz to appeal the decline in refund as my wife has a health hazard and we cannot afford to take the risk to be on holiday during these uncertain times. This is extremely unethical as I was informed that a refund will take place (hence me paying them in full). Please be cautious as I would not want anyone else in this predicament that I am in.
0
Replies (0)AG
AYSHA G
1 reviews | Active since Jan 2020
1 Apr 2020, 15:39
Thieving behavior by Diaz Strand is shocking
Due to the national lockdown we were forced to cancel our bookings for Easter weekend at Diaz Strand hotel. We requested a refund, as the hotel itself would not be able to honour our booking, as they would be shutting down operations for the period of the lockdown. I received a ’refund’ for my deposit paid today which was not the full amount. Of the R3300 I paid, only R2475 was refunded back to me. Diaz Strand penalized me an amount of R825. As we all know, I did not 'cancel' out of my own accord. Our country has come to a standstill because of national lockdown, the resort itself is shut down. How dare they take my money when it is impossible to honour this reservation, not only by me - but by them as well? By taking R825 away from me because of a national lockdown is fraudulent - not to mention unethical. I could be buying my family groceries with that money in this time of financial uncer*****y. Diaz strand, kindly note that I will be reporting you to the government organization tasked with combating this kind of fraudulent activity. To be taking money from your customers for a service YOU CANNOT RENDER at a time like this is disgusting and I am appalled. Rest assured, I will NOT REST until my R825 is returned to me.
Helpful (0)
|Replies (0)AG
AYSHA G
1 reviews | Active since Jan 2020
1 Apr 2020, 15:39
Thieving behavior by Diaz Strand is shocking
Due to the national lockdown we were forced to cancel our bookings for Easter weekend at Diaz Strand hotel. We requested a refund, as the hotel itself would not be able to honour our booking, as they would be shutting down operations for the period of the lockdown. I received a ’refund’ for my deposit paid today which was not the full amount. Of the R3300 I paid, only R2475 was refunded back to me. Diaz Strand penalized me an amount of R825. As we all know, I did not 'cancel' out of my own accord. Our country has come to a standstill because of national lockdown, the resort itself is shut down. How dare they take my money when it is impossible to honour this reservation, not only by me - but by them as well? By taking R825 away from me because of a national lockdown is fraudulent - not to mention unethical. I could be buying my family groceries with that money in this time of financial uncer*****y. Diaz strand, kindly note that I will be reporting you to the government organization tasked with combating this kind of fraudulent activity. To be taking money from your customers for a service YOU CANNOT RENDER at a time like this is disgusting and I am appalled. Rest assured, I will NOT REST until my R825 is returned to me.
0
Replies (0)LS
Lin S
1 reviews | Active since Jan 2020
11 Feb 2020, 14:14
False promo advertising on KWV special at the bar
I am on holiday, and was suporting the hotel's pirates Tower coctail bar on the beach front, all the time because they had KWV Brandy on promotion. On the 10th late afternoon I went there again and ordered a KWV promo and saw the bartender tacking a diffident bottle, then asked him to bring me the bottle. I then saw that it was Wellington, I said to him this is not KWV, he replied it was Finnish. I asked him to see the manager, when he brought over another gentleman, where I asked him the same but he also said that it is finish but he is not the manager and said the manager is at the Diaz Hotel. I went to the hotel and found the manager and asek him the same question, he replied that it was finish, and I told him it is false advertising, and he is cheeting his customers. He then went to take of the poster. But did not refund me and was rude. 20 minutes later he brought a bottle of KWV to the bar. How unprofessional for a Hotel. I will never go back to support them as they are crooks and cheats.
Helpful (0)
|Replies (0)LS
Lin S
1 reviews | Active since Jan 2020
11 Feb 2020, 14:14
False promo advertising on KWV special at the bar
I am on holiday, and was suporting the hotel's pirates Tower coctail bar on the beach front, all the time because they had KWV Brandy on promotion. On the 10th late afternoon I went there again and ordered a KWV promo and saw the bartender tacking a diffident bottle, then asked him to bring me the bottle. I then saw that it was Wellington, I said to him this is not KWV, he replied it was Finnish. I asked him to see the manager, when he brought over another gentleman, where I asked him the same but he also said that it is finish but he is not the manager and said the manager is at the Diaz Hotel. I went to the hotel and found the manager and asek him the same question, he replied that it was finish, and I told him it is false advertising, and he is cheeting his customers. He then went to take of the poster. But did not refund me and was rude. 20 minutes later he brought a bottle of KWV to the bar. How unprofessional for a Hotel. I will never go back to support them as they are crooks and cheats.
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Replies (0)