Thieving behavior by Diaz Strand is shocking

Due to the national lockdown we were forced to cancel our bookings for Easter weekend at Diaz Strand hotel. We requested a refund, as the hotel itself would not be able to honour our booking, as they would be shutting down operations for the period of the lockdown.

I received a ’refund’ for my deposit paid today which was not the full amount. Of the R3300 I paid, only R2475 was refunded back to me. Diaz Strand penalized me an amount of R825. As we all know, I did not 'cancel' out of my own accord. Our country has come to a standstill because of national lockdown, the resort itself is shut down. How dare they take my money when it is impossible to honour this reservation, not only by me - but by them as well? By taking R825 away from me because of a national lockdown is fraudulent - not to mention unethical. I could be buying my family groceries with that money in this time of financial uncer*****y. Diaz strand, kindly note that I will be reporting you to the government organization tasked with combating this kind of fraudulent activity. To be taking money from your customers for a service YOU CANNOT RENDER at a time like this is disgusting and I am appalled. Rest assured, I will NOT REST until my R825 is returned to me.