Worst experience ever

Worst experience ever, booked 2 x nights accommodation AND paid, drove 5 hours only to be told they cancelled our booking because they don’t have a room available 😠- no apology for the inconvenience, or offer to rectify, what was clearly a mistake on their part- we had to turn around and drive the 5 hours back to our house. The manager “Sonja” made no effort to rectify or at least offer an apology for what was clealy her mistake