Terrible Customer Service

Terrible customer service. I requested an exchange for an item, only to hear a week later that they no longer do exchanges. That I would need to return the item and receive a refund. It took an entire month for them to collect the item even after I emailed them several times leading them to “Escalate the Matter.” They “Escalated the Matter” only after two weeks and still took them two weeks after that to collect it. Almost two months later, I still haven’t received my refund and haven’t heard a response to my recent emails asking where it is. I strongly recommend that you DO NOT purchase from them.