Save yourselves the trauma

If I could give 0 stars or negative stars, I would. Never in my 15yrs of leasing have I encountered such a shocking business. Where do I even start..

1. The quarterly inspections are so invasive! They literally open all your cupboards and take photos, record videos of the toilets flushing, open drawers and all in the name of ‘maintaining the property’. They also took about 2hours of your day because of how intimately invasive they are.. I have never had my personal space feel so invaded and violated before!! 2. Admin and maintenance teams decide when they’re done with your conversation, if it’s not going the way they want it to. You’ll be mid-sentence about something important and they’ll just decide ‘I don’t want to hear this’ and you get an ‘ok bye’ and the line hangs up. Incredibly unprofessional IMO. Plus they’re rude and condescending, and have zero respect for their tenants. 3. Upon exiting the premises, it took them THREE WEEKS to provide me with an exit inspection breakdown and quote (housing tribunal states deposit should have been returned in 21 days). The quote sent was exorbitant and more than my (double) deposit and included things that (a) were pre-existing and (b) were unreasonable to repair/replace. Quote received was R23k and the actual cost of repairs with my own maintenance team was R9700, purely because we were repairing the ‘fair wear & tear’ that ****son refused to allow. The rental housing tribunal states that allowance must be made for fair wear and tear, but their response was always ‘did you find it like that’ or ‘the landlord wants it how you found it’. The back and forth carried on for FOUR MONTHS! I moved out on 01 June and received my deposit (less R5000 deductions) at the end of September.

If at all possible, DO NOT LEASE FROM THEM. And if you do, just make sure you take evidence of absolutely everything! Rather have 1000 photos when you move in, than have to go through the ordeal that I went through where they’re charging you unreasonably for things you shouldn’t have to pay for. Am currently lodging a complaint with the Rental Housing Tribunal to ensure their lack of professionalism and sheer audacity do not continue to go unchecked, so that other innocent people don’t get taken advantage of.