bad services

my monthly subscription are paid by credit card. My credit card expired on 3/16. I was called by die burger consultant that I have to give my new expiry date etc. I had to put in the particulars with the IVR which I did and it gave me results that is was successful. I then was called again and told that it wasn't successful and I had to put all the information in again which I did. The consultant then said everything was okay and there wont be a disruption in my being subscribe on the e newspaper. well last week I didn't receive the newspaper on Saturday 22nd and again I called the consultant then said he will handle it but alas had to send mails yesterday and still no e newspaper for me!! I am so disgusted as this happens all the time!!