Lack of communication...long wait for delivery...

Good day Really bad service received when it comes to any kind of feedback via whatsapp/email/Facebook messages (i was blocked on their Facebook page due to commenting on their photos my frustration)

18 Feb Order & pay R2056

28 Feb Promise to send parcel & send tracking number...no feed back & no parcel sent

2 March Requested feed back AGAIN Was told almost finished with order will let me know and it will be sent on Friday 3 March

Monday 6 March Still no tracking number received or feedback from them

Tuesday 7 March No reply to any of my messages & i was blocked on their Facebook page.

What is one supposed to do? Two weeks have passed and no tracking number sent or even feedback given from last request to be kept informed?? They blame "loadshedding " & cable theft which is something ALL companies & families deal with on a daily basis. But it's no excuse for not communicating with your customers???

All customers want is honest feedback...and if you promise to send tracking number then keep to your promise