CL
charlotte L
Active since Jul 2014
9
Reviews
0
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Reviews
9 reviews2 months ago
According to Clear Score I have missed payments on a 1 Life Direct policy/loan. After numerus phone calls to various institutions I was told that it was Direct Axis and it was handed over to MBDCS. I contacted them in April 2025 and got a settlement balan
Account Paid in full but still no clearance letter and Clear Score negatively affecting everything !!!
56 replies
5 months ago
Non reply to emails
Non reply to emails sent to various different people appointed to my account! On 27 October I sent emails to 3 different people who were previous assigned to assist me with my account. Their titles "Relationship Manager (Private Banker)" "Manager Support Premium Growth" and "Prestige Banker Direct CST" I requested help with information with regards to a house loan, but only one answered with a question of in who's name the properties currently are (In my email I did give the account numbers so they would be able to look into it and assist me with the correct info) After I answered her....nothing further...Im really disappointed!! Why have people appointed to assist you and when you reach out they just ignore your email...they could just of answered and assisted with the correct person to contact or something...but no answer to a customers email is rude and unacceptable one should think. Please could you let me know the roles each of the above mentioned people who are assigned to my account can assist me with and what not?
53 replies
8 months ago
Company Registration through FNB troublesome
In 2018 I opened a bank account with FNB for my business and they assisted in opening a company as well. I received the company registration number and some of the documents. I was unaware that there are documents I will need later and when I tried to contact FNB to assist me getting the documents, they just answer I must ask my accountant, and the accountant says I must get it from FNB. I am urgently looking for the following documents if anyone could assist I would be truly grateful 1 - Memorandum of Incorporation COR 15.1 & COR 15.1A 2 - Notice of Incorporation COR 14.1 & COR 14.1A I have tried quiet a few avenues to try get the documents but was not successful as they all say I must get them through FNB Hope for a speedy reply so we can settle this!
53 replies
11 months ago
Business Banker - poor service
I moved my business account to Standard Bank in September 2024 Ms Mashudu (email address Mashudu.Muthombeni@standardbank.co.za) was assigned my account and drove through about 2hrs to get me to sign all the documents which I refused to do till I had read through them. Once signed I emailed them back to her. I have tried to buy an additional property through my company name I asked for the documents needed and sent them through but it seems every time I send the documents, she sent me a list with a few more, or told me those are older than 3 mnths (cause she takes so long to reply at times) and I must send more. She often takes her time in responding to emails. I did ask for an explanation of some of the documents requested, but was not given a proper description or explanation. When it can to end of financial year she insisted in getting the latest financials which cost me more money to get from the book keeper and prolonged the application etc. If everything was processed between Sep 2024 and Feb 2025 this would not have been necessary. 15 December 2024 I asked if she had signed me up for Ucounts and she said she had not yet, but would do so immediately . I did not receive a card nor a Ucounts statement so I followed up with her on 5 May. I almost instantly received an email saying I was now registered for Ucounts., almost 5 months after I first requested it. So I missed out on 5mnths worth of point. Not even an apology form her. Today is 20 May and I still have not received my Ucounts card, so can not login or register it. I did sent an email to Joshua Madondela who is apparently her superior on 12 May but have had no feedback on the situation. I would appreciate if I could get a Business Banker that could assist me properly. I will supply my bank account number to a Standard Bank Business Banker once they contact me.
58 replies
11 months ago
No feedback from MBD/Direct Axis once debt is paid in full
I have been struggling since 17 April 2025 to get a letter from someone at MBD/Direct Axis confirming I have settled the outstanding amount. I have sent numerous emails to Faith Khanyi Customer Care Consultant ( Email faithk@mbd.co.za ) and to date she has not responded. I need evidence that the account is paid in full URGENTLY but it seems once they receive their money they are not worried about anything. Hoping someone from MBD/Direct Axis will see this and assist me.
232 replies
27 months ago
Payment made - account suspended unnecessarily
Hi I have paid my Telkom account monthly with out fail. My statement does not reflect an outstanding amount at all. I paid on 1 Feb as per normal. I struggled with wifi/internet access that afternoon. The next morning 2 Feb I contacted Telkom call centre got through to Telkom Technical and they said my account was suspended. They transferred me to account dept who confirmed it was suspended "payment was not reflected " they did not offer me an address to email proof of payment to or anything they just said it would be activated within 24hrs. I have tried with no success to use other means of contacting Telkom via App & Whatsapp but can't get my service reconnected. I made 2 more payments in a hope they would be allocated aswell and my connection sorted out but still nothing. I used the same account number as always with the same account number as always so don't understand why account was suspended and I never missed a payment. Please assist urgently
58 replies
30 months ago
Unprofessional, do not keep to appointments they make
On the 31 October 2023 a technician was here to "install" a Tracker system on our vehicle. The system was faulty or not installed correctly as we could not access it on our app. After NUMERSOUS phone calls (all at my expense) over a two week period, and a review on HelloPeter, I got an email from Tracker and set up an appointment to re-install the system on 13 Nov at 09:00 (this was confirmed twice by Tracker via sms that was sent to me a day before and the morning of the installation) I waited until 09:40 to contact their call centre, after being put through to numerous people, they informed me that the technician was on sick leave today. They response was that "someone was supposed to contact you". They said I must make time for a technician to come round the afternoon, it they could convince him to work overtime. I explained to the lady on the phone, how I especial had to move my appointments to the afternoon to accommodate them, and now they expected me to move all my appointments again for "if" the technician could come the afternoon. I was then told "please phone us back" once I moved all my appointments etc . Once again they expected me to use my airtime, to re arrange something because they did not keep to their arrangements. All this time my vehicle is not being protected. I am now seeking another company to install a tracking device on my vehicle. Very disappointed in their unprofessionalism.
204 replies
30 months ago
Tracker not responding or assisting
Hi on 31 October the Tracker Technician was here to install a new system on our Ford EcoSport. He was working on it for more than an hour. But left saying everything was now working. I downloaded the app and it showed that the vehicle was still standing at the address it was install. Which was not correct as it was standing at a different location at the time. I phone Tracker and they said it would need to be re-set from their side which they apparently did (according to them). I have tried on a daily basis to get it sorted out as it is still not showing where the vehicle is currently standing but shows the address it was installed at. Have spoken to numerous people including Technical Dept and they suggested a Technician come out to look. It's a week later and no Technician has been to look at it nor has the problem been solved. I did request a Supervisor phone me to discuss but this has not happened either. I'm very concerned because if the vehicle gets ****** we have no way of finding it and Tracker do not seem to be worried or interested to help...
131 replies
38 months ago
Lack of communication...long wait for delivery...
Good day Really bad service received when it comes to any kind of feedback via whatsapp/email/Facebook messages (i was blocked on their Facebook page due to commenting on their photos my frustration) 18 Feb Order & pay R2056 28 Feb Promise to send parcel & send tracking number...no feed back & no parcel sent 2 March Requested feed back AGAIN Was told almost finished with order will let me know and it will be sent on Friday 3 March Monday 6 March Still no tracking number received or feedback from them Tuesday 7 March No reply to any of my messages & i was blocked on their Facebook page. What is one supposed to do? Two weeks have passed and no tracking number sent or even feedback given from last request to be kept informed?? They blame "loadshedding " & cable theft which is something ALL companies & families deal with on a daily basis. But it's no excuse for not communicating with your customers??? All customers want is honest feedback...and if you promise to send tracking number then keep to your promise
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)