Corrective measures put in place to satisfy a customer

1) I ordered stones from Tuingenoot in advance. I was advised that if I need them to be delivered, I should phone two hours in advance and they will be delivered since I had already paid for the stones and delivery. When I needed it to be delivered and after phoning two hours before, the driver was not available to do so (he had other deliveries to make). After I informed them of my predicament why I needed the delivery both Nadia and Euan came to listen seeing that I was being inconvenienced. After listening attentively and realizing why I was being inconvenienced , Euan Murray made arrangement to ascertain that the stones were delivered as I requested - well done to Euan for saving the day.

2) I had paid for the blocks but they did not have enough in the yard. After discussing the the issue with Nadia in detail, she applied pressure on the supplier to do damage control and she ensured that I received the blocks the very next day. She also phoned me when the blocks were ready for delivery - well done Nadia for being professional and ensured that I eventually receive the blocks.