AS
Ayanda S
Active since Aug 2012
15
Reviews
0
Industries
Reviews
15 reviews15 months ago
Prioritising client
Dear Audi Centurion Team: Marthinus, Jasmine, ****lang and Camaron It was satisfying to observe the example of good coordination, cooperation between two departments (sales and repairs). 1. There was a confirmation when I should bring the vehicle. 2. There was a request from the client to clearly indicate what needed to be fixed. 3. When the client arrived, the expectations were managed 4. When there were delays with the parts, Jasmine kept the client informed 5. The vehicle was booked, resolved the same day to avoid inconveniencing the client. The client (me) felt appreciated
0 replies
15 months ago
Going an extra mile for the client
Mr Bradley Alexander is a star. He paused church commitment on 24 January 2025 to assist us with our alarm problem. He remained professional throughout. We are grateful
0 replies
17 months ago
Wonderful customer e...
Wonderful customer experience from Thabang Seoka
56 replies
20 months ago
One of the best case studies: Customer Etiquette.
Audi Centurion worked on our car (Audi brand). After the challenges were brought to their attention, not only did they agree on negotiating the price but they went an extra mile and did the following: 1. They remained professional throughout. 2. They arranged a courtesy vehicle to meet us half way from the beginning of the fixing of the car until the end. 3. When I needed extra work to be done on the vehicle, I was assisted within the short notice. 4. I was allowed to negotiate the price without affecting the quality of the work on the vehicle What makes this experience interesting is the fact that even on instances where we differed, we did so with respect throughout. I was treated like a decent and appreciated client. Special appreciation to the Audi Centurion Team, especially Ms Jasmine (Service Advisor) Marthinus (Service Manager) and the Dealer Principal. Regards Ayanda
0 replies
22 months ago
Precision excellent service delivery
Wow. Oh wow. geyser burst and I was assisted within the same day. Talk about precision and excellent service delivery with a caring heart. The person who assisted me was Candice (I do not remember the surname) In addition, the following team members helped me: Ms Morris and Ms Millicent Nyathi on the premium discussion. They were very professional and caring when addressing my query. Well done, Momentum short term insurance team.
53 replies
35 months ago
Excellent Customer Etiquette 30 May 2023
Tejme Otto from Momentum Insure was very professional when dealing with my query. She took time in listening why I called. She kept me updated on what she was doing. When she went to consult with her colleagues, she did not take long. She made me feel at home - Her Customer Etiquette was superb.
53 replies
54 months ago
Mr Sikelela Vuzane saved DSTV brand with his technical expertise
I have been having challenges with the decorders. I have contacted DSTV Team. They tried to provide what they thought was correct. We differed on few issues (few delays there and there. There were inconveniences on Saturday and customer etiquette had to be laid down to ensure that we are on the same page. All of this happened with respect even when we disagreed. What triggered this review was the technical service that was provided by Mr Sikelela Vuzane . The Team that was allocated was under the impression that that the error E48-32 was only because of installation. I kept on fasteing the cables taking the advice given and the problem continued, Mr Sikelela Vuzane realised that the advice provided was the incorrect one, he picked up the phone. He asked relevant questions, when he understood what the chaalenge was, he noticed that the decorders were sharing the frequency. He, over the phone, advised me on how to correct the decorder type and the matter was adequately resolved. It is not the first time I submit the review for DSTV. May DSTV please consider showing appreciation as well as promotion for these members of personnel - Ms Thembekile Khumalo and Mr Sikelela Vuzane . These members of personnel always strived to be professional at all times. Please value these members of staff - they should be used as examples on how to proect the DSTV brand.
53 replies
71 months ago
Corrective measures put in place to satisfy a customer
1) I ordered stones from Tuingenoot in advance. I was advised that if I need them to be delivered, I should phone two hours in advance and they will be delivered since I had already paid for the stones and delivery. When I needed it to be delivered and after phoning two hours before, the driver was not available to do so (he had other deliveries to make). After I informed them of my predicament why I needed the delivery both Nadia and Euan came to listen seeing that I was being inconvenienced. After listening attentively and realizing why I was being inconvenienced , Euan Murray made arrangement to ascertain that the stones were delivered as I requested - well done to Euan for saving the day. 2) I had paid for the blocks but they did not have enough in the yard. After discussing the the issue with Nadia in detail, she applied pressure on the supplier to do damage control and she ensured that I received the blocks the very next day. She also phoned me when the blocks were ready for delivery - well done Nadia for being professional and ensured that I eventually receive the blocks.
0 replies
71 months ago
Excellent Service delivery at Old Mutual Pretorius branch
1) From outside before you enter their branch (Pretorius Street) there is a clear sign that tells what to do as far as COVID 19 is concerned; 2) When you enter, you are warmly welcomed and sanitized; 3) Seats are clearly marked to ensure social distancing; 4) Waiting period is reasonable; 5) I was treated professionally at counter 3; 6) My request was attended to in a prompt and precise manner.
105 replies
73 months ago
Subsequent;y Great Service Delivery During COVID-19
After going to the branch and finding it closed due to COVID-19 concerns on 3 April 2020, i contacted Old Mutual and finally got hold of Ms Aqeelah Brown. There were few challenges and delays, probably because of COVID -19. When I realised that my query was not receiving attention. I brought it to her attention as she is the person whom I dealt with, she (Ms Aqeelah Brown) ensured that she took time to respond and following up with her colleagues. Not once did she badmouth her colleagues, she understood where I was coming from. She made me feel like she was putting herself in my shoes. She continuously responded to my email sometimes as late as 10 pm (22h00) What made her assistance appreciated even more was the fact that she is not even part of the division that needed to address my query. She is in Sales Division. She could have told me that she has forwarded my query where it needed to go to and leave it at that, but she went out of her way to ensure that she continuously apologised on behalf of Old Mutual and tried to make me understand. Finally my query was resolved and she was part of it form the beginning until the end She remained calm, understanding and professional until my query was resolved. May Old Mutual please appreciate Ms Aqeelah Brown and support her while she is busy serving Old Mutual stakeholder. Ms Aqeelah Brown from Old Mutual is indeed one of the valuable and greatest asset for the Old Mutual Brand. Lastly for Old Mutual to speed up their processes and in the midst of COVID-19 ensure that my issue get resolved promptly - I am grateful for that
105 replies
Review Distribution
5 Star
11 (73.33333333333333%)
4 Star
4 (26.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
0 (0%)