Digi Cafe Cape Gate (Shop L14) Cape Gate Shopping Centre, Brackenfell

I approached Digi Cafe Cape Gate on 24 Dec 2021 for a battery replacement (Samsung S9+). The request was to replace the old battery with an ORIGINAL SAMSUNG BATTERY since pirate batteries can also be fitted. The owner/manager himself was involved and promised that this request will be honoured. Upon receipt of the phone, the battery performance since the start was very poor. It was tested for an extensive period to ensure that the battery performance was the issue. When the cause was established, Digi Cafe (owner/manager) was once again requested to rectify the issue on 5 January 2022. After a long explanation from both the manager and client, the battery (according to them) was replaced. This time it was done without an elastic band to keep the screen in place after refitment compared to the first replacement. It was suspect because of two reasons: 1. The hesitant " explanation and replacement" and 2. the elastic band that was not required upon the second "replacement". After further testing as should be the practice by the client, the battery's performance was still problematic. Digi Cafe Cape Gate (owner/manager) was then approached on 6 January 2022 for a refund. The owner/manager did not hesitate in supplying a long inquiry and refusal for not honouring this request. The client also requested his name and detail - he bluntly refused. Digi Cafe Cape Gate (owner/manager) is definitely dishonest, has no integrity and does not believe in customer satisfaction. It is therefore recommended that all prospective clients refrain from this corrupt business. There are other reputable businesses out there that does have integrity.