DigiCars
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, DigiCars delivers a consistently warm and welcoming customer experience, with staff professionalism and the sales handover process receiving widespread praise. Customers frequently name specific team members, particularly Chumisa, Nzwane, Tshepo, and Miguel, as standouts. However, a small but concerning pattern of complaints around finance transparency, post-sale follow-up failures, and vehicle quality issues reveals gaps that undermine the otherwise positive reputation.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise DigiCars staff by name, highlighting warm welcomes, friendly attitudes, and genuine care. The receptionist Chumisa is a recurring highlight described as exceptional and uplifting.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#27Ranked In Car Dealerships
295h 11mReply Time
66 NPSVery Likely
Replied to 40% of negative reviews
Reply time on negative reviews: 131 hours 46 min
TrustIndex
0
Ranking
#27
in Car Dealerships
Avg Reply
295h 11m
NPS Score
66
Recommended: Very Likely
Replied to 40% of negative reviews
Reply time on negative reviews: 131 hours 46 min
Review Distribution
4.8|82 Reviews
May '25 - Apr '26
5(94.7%)
4(0%)
3(0%)
2(0%)
1(5.3%)
5(94.7%)
4(0%)
3(0%)
2(0%)
1(5.3%)
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
WS
William S
1 reviews | Active since Jan 2020
6 Mar 2026, 13:01
Digicars is a Dealership situated in Sandton Grayston Drive, the person who assisted me when purchasing my first Vehicle, Opel Corsa ecotec 1
Digicars is a Dealership situated in Sandton Grayston Drive, the person who assisted me when purchasing my first Vehicle, Opel Corsa ecotec 1.0 turbo in 2021, hasn't explained exactly how many years of my deal with them to finish paying off my car, the car price was R268k and now on my 5 years and still the amount doesn't reduce to my satisfaction and I never even once skip a monthly payment instalment. W Setlhodi Contact number, 0742022258
Helpful (0)
|Replies (0)WS
William S
1 reviews | Active since Jan 2020
6 Mar 2026, 13:01
Digicars is a Dealership situated in Sandton Grayston Drive, the person who assisted me when purchasing my first Vehicle, Opel Corsa ecotec 1
Digicars is a Dealership situated in Sandton Grayston Drive, the person who assisted me when purchasing my first Vehicle, Opel Corsa ecotec 1.0 turbo in 2021, hasn't explained exactly how many years of my deal with them to finish paying off my car, the car price was R268k and now on my 5 years and still the amount doesn't reduce to my satisfaction and I never even once skip a monthly payment instalment. W Setlhodi Contact number, 0742022258
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Rorisang
1 reviews | Active since Jan 2020
15 Jan 2026, 15:06
Thank you so much for excellent service team omoda Sandton, thank you Rikesh for your patience and consistency
Thank you so much for excellent service team omoda Sandton, thank you Rikesh for your patience and consistency. Chumisa you rock baby girl thank you so much.
Helpful (0)
|Replies (0)R
Rorisang
1 reviews | Active since Jan 2020
15 Jan 2026, 15:06
Thank you so much for excellent service team omoda Sandton, thank you Rikesh for your patience and consistency
Thank you so much for excellent service team omoda Sandton, thank you Rikesh for your patience and consistency. Chumisa you rock baby girl thank you so much.
0
Replies (0)N
Nololo
1 reviews | Active since Jan 2020
14 Jan 2026, 10:31
Thank you so much Tshepo for such excellent work
Thank you so much Tshepo for such excellent work. I cant make you suffer for your company that is *********** i waited for 5 hours for my car, the receptionist that was checking me constantly making me to easy my anger thank sis Chumisa alot but thw delay was too much.
Helpful (0)
|Replies (0)N
Nololo
1 reviews | Active since Jan 2020
14 Jan 2026, 10:31
Thank you so much Tshepo for such excellent work
Thank you so much Tshepo for such excellent work. I cant make you suffer for your company that is *********** i waited for 5 hours for my car, the receptionist that was checking me constantly making me to easy my anger thank sis Chumisa alot but thw delay was too much.
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Replies (0)N
JL
Janet L
1 reviews | Active since Jan 2020
9 Jan 2026, 09:07
Cherry Sandton- DigiCars
Cherry Sandton – Digi Cars HelloPeter I would like to share my experience regarding the sales process at Cherry Sandton. When purchasing my vehicle at the end of September, trading in my Kwid, the sales agent was very friendly, as they usually are when closing a sale. However, during the process, I was informed that I could not leave the dealership unless the vehicle had insurance and an active tracking device. I was told that Cherry had already installed a tracking device and only needed authorization to activate it. I explained clearly that I already had a tracking device installed in my Kwid and asked whether it could be transferred to my new Chery vehicle, as I was unhappy with trackers due to a previous bad experience. Despite this, I was led to believe that I was obligated to proceed with the tracker installed by Cherry. After taking delivery of the vehicle, I noticed that no debit order had gone off for the tracker. I contacted the sales agent to query this, and he advised that he would contact the tracking company and get back to me. Unfortunately, this never happened. When I later downloaded the tracker app myself, I discovered that I was already in arrears from the time the tracking device was installed under the new ownership of my vehicle. As a result of this entire situation, I am now paying for two tracking devices, which I believe could have been avoided. I feel this situation was caused by sales pressure and poor follow-up rather than transparency and proper guidance. I believe this was unfair and misleading, and I hope this feedback is taken seriously to improve customer transparency and ethical sales practices.
Helpful (0)
|Replies (0)JL
Janet L
1 reviews | Active since Jan 2020
9 Jan 2026, 09:07
Cherry Sandton- DigiCars
Cherry Sandton – Digi Cars HelloPeter I would like to share my experience regarding the sales process at Cherry Sandton. When purchasing my vehicle at the end of September, trading in my Kwid, the sales agent was very friendly, as they usually are when closing a sale. However, during the process, I was informed that I could not leave the dealership unless the vehicle had insurance and an active tracking device. I was told that Cherry had already installed a tracking device and only needed authorization to activate it. I explained clearly that I already had a tracking device installed in my Kwid and asked whether it could be transferred to my new Chery vehicle, as I was unhappy with trackers due to a previous bad experience. Despite this, I was led to believe that I was obligated to proceed with the tracker installed by Cherry. After taking delivery of the vehicle, I noticed that no debit order had gone off for the tracker. I contacted the sales agent to query this, and he advised that he would contact the tracking company and get back to me. Unfortunately, this never happened. When I later downloaded the tracker app myself, I discovered that I was already in arrears from the time the tracking device was installed under the new ownership of my vehicle. As a result of this entire situation, I am now paying for two tracking devices, which I believe could have been avoided. I feel this situation was caused by sales pressure and poor follow-up rather than transparency and proper guidance. I believe this was unfair and misleading, and I hope this feedback is taken seriously to improve customer transparency and ethical sales practices.
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Replies (0)