Cherry Sandton- DigiCars

Cherry Sandton – Digi Cars HelloPeter I would like to share my experience regarding the sales process at Cherry Sandton. When purchasing my vehicle at the end of September, trading in my Kwid, the sales agent was very friendly, as they usually are when closing a sale. However, during the process, I was informed that I could not leave the dealership unless the vehicle had insurance and an active tracking device. I was told that Cherry had already installed a tracking device and only needed authorization to activate it. I explained clearly that I already had a tracking device installed in my Kwid and asked whether it could be transferred to my new Chery vehicle, as I was unhappy with trackers due to a previous bad experience. Despite this, I was led to believe that I was obligated to proceed with the tracker installed by Cherry. After taking delivery of the vehicle, I noticed that no debit order had gone off for the tracker. I contacted the sales agent to query this, and he advised that he would contact the tracking company and get back to me. Unfortunately, this never happened. When I later downloaded the tracker app myself, I discovered that I was already in arrears from the time the tracking device was installed under the new ownership of my vehicle. As a result of this entire situation, I am now paying for two tracking devices, which I believe could have been avoided. I feel this situation was caused by sales pressure and poor follow-up rather than transparency and proper guidance. I believe this was unfair and misleading, and I hope this feedback is taken seriously to improve customer transparency and ethical sales practices.