JL
Janet L
Active since Jul 2023
4
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0
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Reviews
4 reviews3 months ago
Cherry Sandton- DigiCars
Cherry Sandton – Digi Cars HelloPeter I would like to share my experience regarding the sales process at Cherry Sandton. When purchasing my vehicle at the end of September, trading in my Kwid, the sales agent was very friendly, as they usually are when closing a sale. However, during the process, I was informed that I could not leave the dealership unless the vehicle had insurance and an active tracking device. I was told that Cherry had already installed a tracking device and only needed authorization to activate it. I explained clearly that I already had a tracking device installed in my Kwid and asked whether it could be transferred to my new Chery vehicle, as I was unhappy with trackers due to a previous bad experience. Despite this, I was led to believe that I was obligated to proceed with the tracker installed by Cherry. After taking delivery of the vehicle, I noticed that no debit order had gone off for the tracker. I contacted the sales agent to query this, and he advised that he would contact the tracking company and get back to me. Unfortunately, this never happened. When I later downloaded the tracker app myself, I discovered that I was already in arrears from the time the tracking device was installed under the new ownership of my vehicle. As a result of this entire situation, I am now paying for two tracking devices, which I believe could have been avoided. I feel this situation was caused by sales pressure and poor follow-up rather than transparency and proper guidance. I believe this was unfair and misleading, and I hope this feedback is taken seriously to improve customer transparency and ethical sales practices.
0 replies
5 months ago
1 star Experience with OutSurance!
My experience with Outsurance has been nothing short of frustrating and disappointing. I have been waiting for my refund far beyond any reasonable timeframe, and despite numerous follow-ups, there seems to be absolutely no urgency from any of the agents or even management. Not once has anyone taken proper ownership of my query. I’ve had to repeat myself over and over, and every time I contact them I receive empty assurances with no progress. This ongoing delay has left me out of pocket and has caused unnecessary financial strain—expenses that could have been avoided had Outsurance simply processed the refund I am rightfully owed. What’s even worse is the lack of accountability. It genuinely feels like my case is being ignored, and the level of service I’ve received is nowhere near what Outsurance advertises. When clients trust an insurance company, the minimum expectation is efficiency, communication, and professionalism—unfortunately, I’ve experienced the exact opposite. I am extremely disappointed and hope this review encourages Outsurance to urgently re-evaluate how they handle customers’ money and their overall service delivery.
159 replies
25 months ago
FNB investments failed
I called in yesterday to make a withdrawal from tax free savings accounts I spent over R120 on airtime yesterday and agents were not helpful at all kept saying address isn't corresponding even though I made withdrawal 2 weeks ago with them being successful without issues so what change now?! I was transfered to update mh address and agent confirmed theh address was right so why am I not getting assistance from fnb!!! Why must I still bank with fnb because of this pathetic customer service can't resolve my query and 2 years ago I lost 20k with fnb and no update what so ever on the ***** case as to what happened with my money.I keep giving fnb the benefit of the doubt but it's starting to feel as though I'm banking with the government here with this service !!!
56 replies
34 months ago
Hooverboard i-glide 6.5" Bluetooth
They a money making scheme exploiting consumers paying high price on electronic hooverboards and not even a month of use the things starts malfunctioning, they collect and say they will replace motor and when it comes back it's still malfunctions not even working like it should, ****ming for consumers pay for money due to consumer apparently causing damage but in actual fact they never fixed it from the begginging and refused to give refund from the initially issues.
0 replies
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1 Star
4 (100%)