No support, No contact detail, getting ghosted when you need it most.

For starters, you cannot call Digiserv, they have countless numbers on the internet, all out of service. Then you mail them about issues being experienced and ask for their assistance, and get ignored. Then the server you host at them comes under attack and you are forced to move to another hoster as a result. Again help is asked, but because you are now moving to another hoster you are completely ignored without as much as a "thank you, good bye" message. On previous occasions we have had emergencies happen where we required restarts, etc and all of this was actioned hours after requesting it, because you could only mail them and hope for the best. This was a terrible mistake. The worst thing is that the support given (when you get it) is actually quite good and the people dealing with the queries are very knowledgeable, but all of that means nothing if you cannot contact them in times of need. Lastly, the fact that you are ghosted when moving to another provider speak volumes of their integrity.