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DigiServ
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Nadene H
1 reviews | Active since Jan 2020
10 Feb 2021, 14:51
No support, No contact detail, getting ghosted when you need it most.
For starters, you cannot call Digiserv, they have countless numbers on the internet, all out of service. Then you mail them about issues being experienced and ask for their assistance, and get ignored. Then the server you host at them comes under attack and you are forced to move to another hoster as a result. Again help is asked, but because you are now moving to another hoster you are completely ignored without as much as a "thank you, good bye" message. On previous occasions we have had emergencies happen where we required restarts, etc and all of this was actioned hours after requesting it, because you could only mail them and hope for the best. This was a terrible mistake. The worst thing is that the support given (when you get it) is actually quite good and the people dealing with the queries are very knowledgeable, but all of that means nothing if you cannot contact them in times of need. Lastly, the fact that you are ghosted when moving to another provider speak volumes of their integrity.
Helpful (0)
|Replies (0)NH
Nadene H
1 reviews | Active since Jan 2020
10 Feb 2021, 14:51
No support, No contact detail, getting ghosted when you need it most.
For starters, you cannot call Digiserv, they have countless numbers on the internet, all out of service. Then you mail them about issues being experienced and ask for their assistance, and get ignored. Then the server you host at them comes under attack and you are forced to move to another hoster as a result. Again help is asked, but because you are now moving to another hoster you are completely ignored without as much as a "thank you, good bye" message. On previous occasions we have had emergencies happen where we required restarts, etc and all of this was actioned hours after requesting it, because you could only mail them and hope for the best. This was a terrible mistake. The worst thing is that the support given (when you get it) is actually quite good and the people dealing with the queries are very knowledgeable, but all of that means nothing if you cannot contact them in times of need. Lastly, the fact that you are ghosted when moving to another provider speak volumes of their integrity.
0
Replies (0)MU
Maretha U
1 reviews | Active since Jan 2020
15 Aug 2020, 09:05
Best hosting support ever!
Digiserv has been my website host for nearly 3 years now. The support is excellent. They respond super fast and frequently help out with my website problems, without charging anything extra. I will never go to any other host! Here I have peace of mind. I see someone left a 1 star review, because that person did not know that it is easy to contact them through your control panel, without the need of an email address.
Helpful (0)
|Replies (0)MU
Maretha U
1 reviews | Active since Jan 2020
15 Aug 2020, 09:05
Best hosting support ever!
Digiserv has been my website host for nearly 3 years now. The support is excellent. They respond super fast and frequently help out with my website problems, without charging anything extra. I will never go to any other host! Here I have peace of mind. I see someone left a 1 star review, because that person did not know that it is easy to contact them through your control panel, without the need of an email address.
0
Replies (0)EH
Eusuph H
1 reviews | Active since Jan 2020
26 Mar 2018, 14:16
DigiServ - How do we contact you
DigiServ is web email hosting company. Once your emails are down you have to send them an email to receive a ticket which then will be escalated to the various departments. Now if it is DOWN (ur email) how in God's name do u send them one as they will inform you that the email you have sent is not recognized by there server. Ivan Redman-Evans has an email adress hosted by them. Numerous emails sent from his staff to DigiServ asking them to rectify the issue we are having with no response. DigiServ has NO CONTACT NUMBER ON THE WEBSITE ONLY CONTACT VIA EMAIL.
Helpful (0)
|Replies (0)EH
Eusuph H
1 reviews | Active since Jan 2020
26 Mar 2018, 14:16
DigiServ - How do we contact you
DigiServ is web email hosting company. Once your emails are down you have to send them an email to receive a ticket which then will be escalated to the various departments. Now if it is DOWN (ur email) how in God's name do u send them one as they will inform you that the email you have sent is not recognized by there server. Ivan Redman-Evans has an email adress hosted by them. Numerous emails sent from his staff to DigiServ asking them to rectify the issue we are having with no response. DigiServ has NO CONTACT NUMBER ON THE WEBSITE ONLY CONTACT VIA EMAIL.
0
Replies (0)