Digital planet of the Unhelpful

I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!