Endless Delivery Issues and Lack of Honest Communication

I am extremely disappointed with the service received regarding my recent order and the complete lack of clear, honest communication. An order was placed over a week ago. I later received a notification that it was out for delivery. When I checked the tracking, I noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request changed to “awaiting Digital Planet confirmation,” but later that day the address change was rejected. I then called Digital Planet directly and the address was corrected. Unfortunately, this was only done late Thursday afternoon/evening. On Friday, the parcel again showed as out for delivery with RAM. Once more, I checked the tracking and saw a failed delivery status. RAM called to confirm the address and said they would call me back which never happened. I contacted RAM again and was told the delivery would still take place by close of business on Friday. I then contacted Digital Planet for assistance, but the agent simply stated it was “out for delivery,” despite the tracking clearly showing a failed delivery. When I expressed that I had lost confidence in the accuracy of both RAM and Digital Planet’s information, the agent responded sarcastically, telling me I must “just wait until I get confidence.” I advised that if delivery did not happen on Friday, I would cancel. I was told cancellation must be done via FNB. At around 16:00, I checked tracking again and called RAM, who then informed me that a Return to Sender (RTS) had been initiated by Digital Planet. This was never communicated to me. Frustrated, I contacted FNB, who referred me back to Digital Planet. I made it clear that I did not want to cancel I simply wanted honest communication. At around 16:40, a Digital Planet employee (the same agent I had spoken to earlier) called to apologise for the back and forth and assured me that arrangements had been made for delivery on Monday. As it stands now, RAM’s tracking shows that the parcel has been returned to Digital Planet as of Saturday. I contacted FNB again and was advised to deal directly with Digital Planet, but I was also told I may be liable for delivery fees. This is unacceptable, as no driver ever arrived at my premises for the phone delivery. Ironically, RAM successfully delivered awarehouse delivery to my address during this time, yet delivering a phone has been a major issue.

I am extremely unhappy, frustrated, and upset. I do not want to cancel my order. I simply want confirmation of when I will receive delivery and assurance that when it is out for delivery, it is handled correctly including a call if the driver cannot locate the address. I am also concerned that the device has spent two full days in a delivery vehicle during hot weather, and I have no assurance that it has not been damaged. I would appreciate a call from someone who can provide a clear, amicable solution. If it is easier, I am more than willing to collect the device myself to avoid any further delays or issues.