AV
Arne van der walt
Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Failed Delivery, Poor Communication, and Returned Without Notice
I am extremely disappointed with the service received from RAM Couriers regarding a recent delivery. After receiving a notification that my parcel was out for delivery, I checked the tracking and noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request showed as “awaiting confirmation,” but later the address change was rejected. I then contacted the supplier, who confirmed that the address had been corrected. On Friday, the parcel again showed as out for delivery with RAM. When I checked the tracking later in the day, it showed a failed delivery. A RAM driver called me to confirm the address and said they would call me back which never happened. I contacted RAM again and was advised that delivery would still be completed by close of business on Friday. However, later that afternoon I contacted RAM once more and was informed that a Return to Sender (RTS) had already been initiated. This decision was made without any prior communication or consent from me, despite me being available and waiting for the delivery. What makes this even more frustrating is that RAM Couriers successfully delivered awarehouse delivery to my premises during the same period, yet the phone delivery failed without a driver ever arriving at my address. Due to the lack of communication and conflicting information, the parcel has now been returned to the supplier. I am also concerned that the device spent two full days in a delivery vehicle during hot weather, with no assurance that it has not been damaged. I do not believe I should be held liable for delivery fees when no delivery attempt was properly completed and no driver arrived at my premises. All I am asking for is clear, honest communication and for deliveries to be handled correctly — including a call if the driver cannot locate the address. This experience has been extremely frustrating and disappointing.
56 replies
2 months ago
Endless Delivery Issues and Lack of Honest Communication
I am extremely disappointed with the service received regarding my recent order and the complete lack of clear, honest communication. An order was placed over a week ago. I later received a notification that it was out for delivery. When I checked the tracking, I noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request changed to “awaiting Digital Planet confirmation,” but later that day the address change was rejected. I then called Digital Planet directly and the address was corrected. Unfortunately, this was only done late Thursday afternoon/evening. On Friday, the parcel again showed as out for delivery with RAM. Once more, I checked the tracking and saw a failed delivery status. RAM called to confirm the address and said they would call me back which never happened. I contacted RAM again and was told the delivery would still take place by close of business on Friday. I then contacted Digital Planet for assistance, but the agent simply stated it was “out for delivery,” despite the tracking clearly showing a failed delivery. When I expressed that I had lost confidence in the accuracy of both RAM and Digital Planet’s information, the agent responded sarcastically, telling me I must “just wait until I get confidence.” I advised that if delivery did not happen on Friday, I would cancel. I was told cancellation must be done via FNB. At around 16:00, I checked tracking again and called RAM, who then informed me that a Return to Sender (RTS) had been initiated by Digital Planet. This was never communicated to me. Frustrated, I contacted FNB, who referred me back to Digital Planet. I made it clear that I did not want to cancel I simply wanted honest communication. At around 16:40, a Digital Planet employee (the same agent I had spoken to earlier) called to apologise for the back and forth and assured me that arrangements had been made for delivery on Monday. As it stands now, RAM’s tracking shows that the parcel has been returned to Digital Planet as of Saturday. I contacted FNB again and was advised to deal directly with Digital Planet, but I was also told I may be liable for delivery fees. This is unacceptable, as no driver ever arrived at my premises for the phone delivery. Ironically, RAM successfully delivered awarehouse delivery to my address during this time, yet delivering a phone has been a major issue. I am extremely unhappy, frustrated, and upset. I do not want to cancel my order. I simply want confirmation of when I will receive delivery and assurance that when it is out for delivery, it is handled correctly including a call if the driver cannot locate the address. I am also concerned that the device has spent two full days in a delivery vehicle during hot weather, and I have no assurance that it has not been damaged. I would appreciate a call from someone who can provide a clear, amicable solution. If it is easier, I am more than willing to collect the device myself to avoid any further delays or issues.
56 replies
102 months ago
How a company can take money without delivering a device
Worst experience of my life, I applied for a P10 lite on the black Friday special. I received a call on the Sunday regarding a call back request and nothing was processed, I then did the order over the phone as the deal was for the whole weekend. Money was taken off my account on the 30th of November. No communication was given since. I have called there call centre numerous times with a wait of at least 30 minutes. I was told on Monday the 4th December i will have the phone by the end of the week, I then called today to follow up as I was supposed to receive confirmation. When i called I was told my phone has not been processed yet, How is that possible if you have taken my money. This is ridiculous i requested to speak to a manager and 2 hours later after they were supposed to call me after their current call. Still nothing. So Telkom basically took my money with no intention of supplying the device... I dont know how they do business but where I come from that is THEFT!!!!!
210 replies
117 months ago
Worst service, false promises.
<p>I am not happy with the service.<br />I made payment yesterday morning at 7:20am.<br />I called at 8:00am requesting if delivery could be done today as opposed to Monday which is stipulated on the order.<br />The consultant took my details down and told me they will chat with courier and get back to me. no one came back to me.<br />I called yesterday afternoon twice first time the consultant was no help at all and the second time i called the consultant told me they would make a note with courier, now i called this morning as nothing has changed on my order besides "on its way". The delivery team informed me it was only leaving JHB depot at 9:00am this morning now what service is that i made payment first thing and now it has not even come to durban yet.<br />I offered to pay extra for courier yesterday and this morning when i spoke to delivery team i offered to collect from the depot as it is a gift for someone leaving durban tomorrow. The consultant this morning when i said how do i cancel i get a plain answer saying just log a return instead of trying to make a plan.</p>
53 replies
Review Distribution
5 Star
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4 Star
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2 Star
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1 Star
4 (100%)