Digital Planet
2|617 reviews
Responds in 9 hours 11 min
mL
marky L
1 reviews | Active since Member
24 Feb 2026, 09:26
Running a Business from a boot of their car
Digital Planet Just useless as Their partner FNB between the two i don't know who does not takes their customers more seriously This call was logged last week Monday I was promised it will be resolved by Friday 20 February but look where are we now, someone calling to tell me he will go through the steps to look at problem but every time he calls the phone rings only once or twice and it gets drop, he will send email saying he trying to call me what a bundle of ****.he will make appointment to call me back and never call me on the appointment time and date he will call you when it suits him this happens now two times I want to cancel this phone you make me SICK with you in adequate people if this is not resolved by end business tomorrow I will come to you shop and hand your phone back to you. Please I don't want to deal with anyone at this stage all I want you to cancel everything
Helpful (0)
Replies (212)0
Replies (212)Digital Planet's replyOfficial
24 Feb 2026, 10:59Hi Marky,
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you have experienced.
One of our team members will be in contact with you shortly to assist further and guide you through the next steps toward resolution.
We appreciate your patience and the opportunity to address this matter properly. Thank you for allowing us the chance to improve your experience.
Kind regards,
Digital Planet
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you have experienced.
One of our team members will be in contact with you shortly to assist further and guide you through the next steps toward resolution.
We appreciate your patience and the opportunity to address this matter properly. Thank you for allowing us the chance to improve your experience.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply24 Feb 2026, 10:59
Official
Hi Marky,
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you have experienced.
One of our team members will be in contact with you shortly to assist further and guide you through the next steps toward resolution.
We appreciate your patience and the opportunity to address this matter properly. Thank you for allowing us the chance to improve your experience.
Kind regards,
Digital Planet
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you have experienced.
One of our team members will be in contact with you shortly to assist further and guide you through the next steps toward resolution.
We appreciate your patience and the opportunity to address this matter properly. Thank you for allowing us the chance to improve your experience.
Kind regards,
Digital Planet
Best regards,
mL
marky L's updateReviewer Update
24 Feb 2026, 13:41Oh yeah one of you agents call me to disguise himself as FNB manager when ask him three times is he from FNB he agree he works there and will look into the query only find he was Bull****ting as usually what you guys does taking customers for ****. Even tried to speak Mark Levy I was told I will not speak to him my query is not at his level..
mL
marky L's update24 Feb 2026, 13:41
Reviewer Update
Oh yeah one of you agents call me to disguise himself as FNB manager when ask him three times is he from FNB he agree he works there and will look into the query only find he was Bull****ting as usually what you guys does taking customers for ****. Even tried to speak Mark Levy I was told I will not speak to him my query is not at his level..
Digital Planet's replyOfficial
25 Feb 2026, 12:39Good day Marky,
Thank you for bringing this to our attention.
If there was any misunderstanding regarding the manager's and agents' affiliation, we will investigate the call recording to review exactly what was communicated. Please be assured that it is never our intention to mislead customers.
If the agent indicated they were assisting with a query relating to FNB, this would have been in the capacity of supporting the service linked to your account.
Kindly note that your concern will be escalated to the appropriate management level to ensure it is properly reviewed.
We appreciate your patience and the opportunity to address this matter properly.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
If there was any misunderstanding regarding the manager's and agents' affiliation, we will investigate the call recording to review exactly what was communicated. Please be assured that it is never our intention to mislead customers.
If the agent indicated they were assisting with a query relating to FNB, this would have been in the capacity of supporting the service linked to your account.
Kindly note that your concern will be escalated to the appropriate management level to ensure it is properly reviewed.
We appreciate your patience and the opportunity to address this matter properly.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply25 Feb 2026, 12:39
Official
Good day Marky,
Thank you for bringing this to our attention.
If there was any misunderstanding regarding the manager's and agents' affiliation, we will investigate the call recording to review exactly what was communicated. Please be assured that it is never our intention to mislead customers.
If the agent indicated they were assisting with a query relating to FNB, this would have been in the capacity of supporting the service linked to your account.
Kindly note that your concern will be escalated to the appropriate management level to ensure it is properly reviewed.
We appreciate your patience and the opportunity to address this matter properly.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
If there was any misunderstanding regarding the manager's and agents' affiliation, we will investigate the call recording to review exactly what was communicated. Please be assured that it is never our intention to mislead customers.
If the agent indicated they were assisting with a query relating to FNB, this would have been in the capacity of supporting the service linked to your account.
Kindly note that your concern will be escalated to the appropriate management level to ensure it is properly reviewed.
We appreciate your patience and the opportunity to address this matter properly.
Kind regards,
Digital Planet
Best regards,
mL
marky L's updateReviewer Update
25 Feb 2026, 13:03You see why I called your company useless I called your Woodmead office yesterday and want to speak to Mark Levi's The CEO and guess what happen again the PA told me I cannot told to him or any senior managers I need to go the branch and get me problem sorted out there, you see why I am so ****ED with you service I don't know why you speak lies about your service you render SIES MAN SHAME ON YOU.
I TOOK MY LITTLE PROBLEM TO THE NATIONAL CONSUMER COMMISSION hence you don't have time for it.
I TOOK MY LITTLE PROBLEM TO THE NATIONAL CONSUMER COMMISSION hence you don't have time for it.
mL
marky L's update25 Feb 2026, 13:03
Reviewer Update
You see why I called your company useless I called your Woodmead office yesterday and want to speak to Mark Levi's The CEO and guess what happen again the PA told me I cannot told to him or any senior managers I need to go the branch and get me problem sorted out there, you see why I am so ****ED with you service I don't know why you speak lies about your service you render SIES MAN SHAME ON YOU.
I TOOK MY LITTLE PROBLEM TO THE NATIONAL CONSUMER COMMISSION hence you don't have time for it.
I TOOK MY LITTLE PROBLEM TO THE NATIONAL CONSUMER COMMISSION hence you don't have time for it.