Poor Service and Settlement Closure Request – Urgent Attention

Dear Diners Club Customer Service,

I would like to raise a complaint regarding my recent experience with Diners.

On 23 September, I phoned to request a settlement amount to close my account. The agent provided the amount over the phone, and I asked that it also be emailed to me. However, I never received any written confirmation.

On 26 September, I paid the amount as confirmed telephonically. Despite this, on 27 September, I received another email requesting payment. I phoned again on 29 September to find out what was happening, and the agent informed me that I still needed to email a formal closure request — which I then did. Unfortunately, I have received no response since then.

I am extremely disappointed with this level of service. I have made the full payment, followed all instructions provided, and yet my account still appears to be open, with no feedback or confirmation from your side.

Please confirm in writing that:

My account has been closed; and

There is no outstanding balance or obligation.

I would appreciate a prompt response to resolve this matter.

My Card: ****9018