DC
Diners Club
Verified Business
DC
Diners Club
Verified Business
7 Reviews (last 12 months)
Responds in 91 hours 55 min
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
91h 55mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 26 hours 1 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
91h 55m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 26 hours 1 min
Review Distribution
2.1|7 Reviews
Jun '25 - May '26
5(0%)
4(14.3%)
3(28.6%)
2(14.3%)
1(42.9%)
5(0%)
4(14.3%)
3(28.6%)
2(14.3%)
1(42.9%)
Frequently Asked Questions About Diners Club
Diners Club has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 26 hours 1 min. Hellopeter has tracked Diners Club across 196 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Albertus M
1 reviews | Active since Jan 2020
17 Jan 2026, 13:03
Shame on Diners Club
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on Diners Club - how does the removal of the Diners Club facility serve customer service?
Helpful (0)
|Replies (0)AM
Albertus M
1 reviews | Active since Jan 2020
17 Jan 2026, 13:03
Shame on Diners Club
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on Diners Club - how does the removal of the Diners Club facility serve customer service?
0
Replies (0)MQ
IS
Ismail S
1 reviews | Active since Jan 2020
18 Nov 2025, 16:36
Diners club lounge access fees
Hi. Gen poor levels of service. Don’t return calls. Fail to respond to issues related to oversea travel … Be wary. They imposed a tier system. You will be billed for lounge access Recent travel was billed over R1000 foot lounge use. They claim than one needs spend certain amount per tier. Even though spend can be high you will be billed as it’s one visit per 8k spend. Ridiculous.
Helpful (0)
|Replies (0)IS
Ismail S
1 reviews | Active since Jan 2020
18 Nov 2025, 16:36
Diners club lounge access fees
Hi. Gen poor levels of service. Don’t return calls. Fail to respond to issues related to oversea travel … Be wary. They imposed a tier system. You will be billed for lounge access Recent travel was billed over R1000 foot lounge use. They claim than one needs spend certain amount per tier. Even though spend can be high you will be billed as it’s one visit per 8k spend. Ridiculous.
0
Replies (0)TP
Tony P
1 reviews | Active since Jan 2020
27 Oct 2025, 08:29
Poor Service and Settlement Closure Request – Urgent Attention
Dear Diners Club Customer Service, I would like to raise a complaint regarding my recent experience with Diners. On 23 September, I phoned to request a settlement amount to close my account. The agent provided the amount over the phone, and I asked that it also be emailed to me. However, I never received any written confirmation. On 26 September, I paid the amount as confirmed telephonically. Despite this, on 27 September, I received another email requesting payment. I phoned again on 29 September to find out what was happening, and the agent informed me that I still needed to email a formal closure request — which I then did. Unfortunately, I have received no response since then. I am extremely disappointed with this level of service. I have made the full payment, followed all instructions provided, and yet my account still appears to be open, with no feedback or confirmation from your side. Please confirm in writing that: My account has been closed; and There is no outstanding balance or obligation. I would appreciate a prompt response to resolve this matter. My Card: ****9018
Helpful (0)
|Replies (0)TP
Tony P
1 reviews | Active since Jan 2020
27 Oct 2025, 08:29
Poor Service and Settlement Closure Request – Urgent Attention
Dear Diners Club Customer Service, I would like to raise a complaint regarding my recent experience with Diners. On 23 September, I phoned to request a settlement amount to close my account. The agent provided the amount over the phone, and I asked that it also be emailed to me. However, I never received any written confirmation. On 26 September, I paid the amount as confirmed telephonically. Despite this, on 27 September, I received another email requesting payment. I phoned again on 29 September to find out what was happening, and the agent informed me that I still needed to email a formal closure request — which I then did. Unfortunately, I have received no response since then. I am extremely disappointed with this level of service. I have made the full payment, followed all instructions provided, and yet my account still appears to be open, with no feedback or confirmation from your side. Please confirm in writing that: My account has been closed; and There is no outstanding balance or obligation. I would appreciate a prompt response to resolve this matter. My Card: ****9018
0
Replies (0)WF
Wayne F
1 reviews | Active since Jan 2020
22 Sept 2025, 12:58
No Way To Communicate
There is no way to contact the "Credit Support Department". I've been trying to settle my account for more than a week now, and I was told that I have to email you which is a horrible way to communicate.
Helpful (0)
|Replies (0)WF
Wayne F
1 reviews | Active since Jan 2020
22 Sept 2025, 12:58
No Way To Communicate
There is no way to contact the "Credit Support Department". I've been trying to settle my account for more than a week now, and I was told that I have to email you which is a horrible way to communicate.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Sept 2025, 07:40
Lack of service
On the 26th of August 2025 I contacted the Diners Club call centre for a copy of my statement of balances. The gentleman I spoke to advised that as my account is under debt review I would need to send an email to a Henriette Putter with my request. I sent the email to Henriette on the same day and to date I still haven't received the said statement. Seeing that Henriette is not willing to assist as the contact person I was referred to, can somebody else please assist me.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Sept 2025, 07:40
Lack of service
On the 26th of August 2025 I contacted the Diners Club call centre for a copy of my statement of balances. The gentleman I spoke to advised that as my account is under debt review I would need to send an email to a Henriette Putter with my request. I sent the email to Henriette on the same day and to date I still haven't received the said statement. Seeing that Henriette is not willing to assist as the contact person I was referred to, can somebody else please assist me.
0
Replies (0)AK
SW