AM
Albertus M
Active since May 2022
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Passing the security verification test
I have yet again been extremely frustrated when going through the verification process. The question that always trips me up and for which I do not know the right answer is "Who was your last employer?" I became a freelance consultant/contractor in 1990 - 36 years ago. In the intervening years some of my clients chose to treat me as an "employee", deducting PAYE and issuing me with IRP5's. It could well be that the acceptable answer to the question is one of these customers. So, I offer a few names that I can remember only to be told by the operator that it is not an acceptable answer. And sometimes they then tell me that I have failed verification! At other times it seems that, because I give acceptable answers to all the other questions, I pass verification even though I failed on the previous employer question. What I would like to know is why, having passed verification, the operator can't tell me what the acceptable answer is to the previous employer question. I would then remember the answer and pass future verifications with ease.
168 replies
3 months ago
Shame on Diners Club
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on Diners Club - how does the removal of the Diners Club facility serve customer service?
56 replies
3 months ago
Shame on the iStore in Cresta
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on the iStore - how does the removal of the Diners Club facility serve customer service?
0 replies
13 months ago
Congratulations to Trycourt amidst the chaos
As an institution, I give the Standard Bank a very low rating based on my experience with Online Banking for Business over a number of weeks. But this review is actually to congratulate a call centre operator called Trycourt. On Monday he managed to find a way for me to be able to transact on my business account after not having been able to do so for a few weeks. Well done, Trycourt! I gave you the top rating on the call feedback - may you keep providing excellent customer service amidst the chaos created by the introduction of the so-called "New and improved Online Banking for Business".
53 replies
13 months ago
Extreme dissatisfaction with Business Banking and Businessonline Banking
My online banking experience has been disrupted for A FEW WEEKS ever since I did the stupid thing by deciding to try out some of the new features related to business banking. The last time that I could transact t on the business account was on the 27th of February just over 3 weeks ago! Initially I tried to get help with downloading and installing the new App by contacting the call centre. This attempt did not work. A few days ago, I visited the Cresta Branch hoping to get help and was told that they could not help me – I must contact the call centre. In the meantime, I thought I had found a way of accessing my business account. 1) I start with using the e-mail address associated with my personal banking profile. 2) I then scan the QR code with my personal banking app and this opens the accounts showing My Personal Banking. 3) I then select the My Business Banking tab, and it then opens a new screen that asks me to select the business profile. (I have two corporate banking accounts). 4) I choose the account from which I wish to make payments. 5) This opens a screen titled “Standard Bank Business Banking”. 6) I select the Business Current Account 7) I select “Transact” “Make A Payment” (There is no option to make multiple payments ☹) 8) I click on “Select beneficiary or enter a beneficiary name” 9) The result is “No beneficiaries” 10) I call the number that I have for help – 0860 109 075 11) The person I speak to tells me that I must call one of the following numbers – 0860 123 007 or 101 824 2930 12) I call 0860 123 007 and speak to someone who listens to my problem but can’t help. She tells me that I must call 010824 2930 on Monday since that section knocked off at 12h00 and they don’t work on Sundays. 13) I ask to escalate my problem, but she says there is no option for escalating since they will not be there to answer their phones. I ask for an e-mail address to lodge this complaint. In the last 3 weeks when accessing the Standard Bank online banking Web site, I have been asked to provide feedback of one sort or the other. I have consistently responded with very low survey numbers and added textual explanations of why I am so unhappy. These survey inputs seem to have had no effect.
53 replies
18 months ago
Leroy Merlin is Tops
Great product range and excellent sales assistance.
53 replies
48 months ago
Paying a visit to my local Standard Bank branch
SBSA needs to learn about complex systems and unintended consequences. The decision to close so many branches may have been good for shareholders, but for overworked staff and frustrated customers, there is little to be said for it. Yesterday I was forced to go to the Cresta branch to resolve "catch-22" situations that could not be addressed online. The staff member who eventually assisted me did a good job. But the overall experience was marked by frustration, uncer*****y and annoyance. And comments made by other customers in the queue did the Bank no good. Who would ever have thought that visiting a branch of a commercial institution such as the Standard Bank would be just as bad as paying a visit to one of our mismanaged Government Departments?
134 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
3 (42.857142857142854%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)