VG
Viven G
Active since Nov 2016
92
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Reviews
92 reviews3 months ago
Apple: Formal Complaint and Dissatisfaction
Dear Sandra / Alan / Customer Service Team, I am writing to formally express my dissatisfaction with the handling, communication, and outcome of my Apple Watch water ingress matter, which has been ongoing since 07 January 2026. On 07 January 2026, I initially engaged with an Apple Customer Services consultant, Alan, regarding my Apple Watch, which had suffered water ingress and subsequently became damaged and dysfunctional. During this interaction, Alan requested the serial number and relevant details of the watch, which I provided promptly. In the following week, the matter was reassigned to another consultant, Sandra, who took over the case. Sandra requested a copy of the invoice confirming the purchase of the Apple Watch from Apple, which I again supp**** without delay. On 16 January 2026, Sandra contacted me telephonically to confirm receipt of all the requested information. She advised that the matter would now be referred to Apple Technical for a decision on the way forward regarding my water-ingress-damaged watch. I was then transferred to Paulo from Apple Technical Team, who requested that I provide him with a brief explanation of the events that led to the watch becoming faulty. After providing a full account, I was informed that an Apple Watch is not waterproof but water-resistant, and that its water resistance diminishes over time. When I sought clarity on this explanation, Paulo advised that water resistance can be lost over time and attributed this to environmental factors, including warm weather conditions in South Africa. I explained that this reasoning does not reasonably apply to my circumstances, as I work in air-conditioned environments, travel in air-conditioned vehicles, and live in an air-conditioned home. Furthermore, South Africa only experiences warmer summer conditions for approximately six months of the year. My Apple Watch is just over 24 months old, and I find it unreasonable and unacceptable to be informed that a device marketed as water-resistant could lose this resistance within a 24-month period under normal usage conditions. I am particularly disappointed that it took approximately two weeks, after supplying the serial number, purchase invoice, and multiple explanations, to be advised that Apple’s position is that Apple Watches lose their water resistance over time and are effectively not intended to be used in water. Apple clearly states that Apple Watch Series 2 and later models are rated to 50 metres (ISO 22810:2010) and are suitable for shallow-water activities such as pool and ocean swimming. My usage was fully in line with these stated specifications, and I do not believe that my watch could reasonably have lost its water resistance within a 24-month period. I am extremely disappointed by both the delayed handling of this matter and the outcome provided. The explanation given contradicts Apple’s own marketing and product specifications, and the overall process has lacked clarity, consistency, and timely resolution. I respectfully request that this matter be escalated for further review and that I be provided with a clear, written response outlining Apple’s final position and the proposed resolution, whether repair or replacement. I also expect improved transparency regarding Apple’s water-resistance claims and limitations. I trust that Apple will give this matter the serious consideration it deserves and look forward to your response. Yours sincerely, V***x G******x
0 replies
3 months ago
Neovision Durbanville: Unacceptable Delay in Refund & Poor Administration Handling
I would like to share my experience with Neovision Optometrists – Durbanville, which has been disappointing from an administrative perspective. I booked an appointment for 11 December 2025. Prior to my appointment, I visited the practice in person so that the receptionist, Bernie, who is very pleasant and helpful, could verify my optical benefits with Discovery Medical Aid. Bernie confirmed available funds for my consultation fee. On the day of my appointment, after my consultation with Karen (the Optometrist), I proceeded to payment. At this point, the Admin Manager, Ansulize, instructed Bernie to charge me for the consultation, despite the benefits having already been verified a few days earlier. I was then charged approximately R698 for the consultation, plus the additional costs for my multifocal lenses. A few days later, once the claim was submitted, I contacted Bernie again after Discovery confirmed that the consultation fee had indeed been paid. Bernie checked internally and advised that I would need to provide my banking details for a refund, which I promptly did. On Friday, 02 January 2026, I stopped by the practice (on my to Woolies) to wish Bernie compliments of the season and also mentioned to her that the refund was still outstanding. Bernie contacted me later that afternoon and confirmed that Ansulize would process the EFT that same day. To date being the 05th Jan-26, no refund has reflected in my account. This issue is not about the money, but rather the principle. If a refund is legitimately owed to a client, it should not take weeks to be processed, nor should the client have to follow up repeatedly. I find this handling unacceptable and unprofessional. I am unsure whether other clients have experienced similar treatment, but this reflects poorly on Durbanville Neovision’s administrative standards and client care.
0 replies
3 months ago
Medirite Durbanville : Poor Customer Service by Locum Pharmacist
Dear Medirite Management, I am writing to formally lodge a complaint regarding the poor customer service I received from a locum pharmacist at your Medirite pharmacy. I have been a loyal and regular Medirite customer for the past six years, during which I have consistently collected my scheduled medication monthly from your pharmacy. This history makes the incident I experienced particularly disappointing. Following recent blood test results, my doctor emailed my prescription directly to me. When I presented this script at your pharmacy today, the locum pharmacist informed me that she was unable to assist because the medication is scheduled and that the doctor has to email the prescription directly to the pharmacy. I explained that I am a long-standing Medirite customer and asked whether she could possibly assist by contacting my doctor directly, as this has been done in the past. Unfortunately, she refused to assist further and simply informing me to contact my doctor. She did not offer the pharmacy’s email address or provide any guidance or support to help resolve the matter. As a result, I went to the Dis-Chem pharmacy across the road, where I was assisted immediately and professionally, and my medication was dispensed without any issues. I would like to understand why I was refused assistance at Medirite under these circumstances, especially given my long-standing relationship with your pharmacy and the fact that I regularly collect scheduled medication from Medirite. The lack of willingness to assist or provide basic support was unacceptable and not in line with the level of service I expect as a loyal customer. I trust that this matter will be investigated and that appropriate steps will be taken to ensure better customer service in future, particularly from locum staff. I look forward to your response. Kind regards,
0 replies
3 months ago
Apple Watch Series 9 failed after swimming despite Water Lock enabled
I am extremely disappointed with Apple’s response regarding my Apple Watch Series 9 GPS + Cellular. The watch was used while swimming with Water Lock (so-called waterproof mode) enabled, as advertised by Apple. Shortly thereafter, the watch froze and stopped functioning. I took it to the Apple Store at Canal Walk, where I was told that water may have entered the device, and that Apple cannot assist — I was advised to replace the watch at my own cost. This response is unacceptable. If water ingress is possible during normal swimming, even with Water Lock enabled, then the product has clearly failed to perform as advertised. As a customer, I cannot reasonably be held accountable for a factory or design defect, especially when the watch is marketed as swim-safe. Apple markets the Apple Watch as suitable for swimming. If this claim cannot be re**** upon, then customers are being misled. I expect Apple to take responsibility and offer a repair or replacement, rather than shifting the burden to the customer. I am requesting Apple to review this matter and provide a fair resolution.
56 replies
5 months ago
SMG BMW Century City - Poor Customer Services - Servicing Dept.
I frequent SMG BMW Century City for convenience, but the service from Reception to the Servicing Dept. is questionable. It can take a customer form between 3 to 5 minutes to get through to servicing, and when you finally get through, the call often gets cut. It happened to me on more than one occasion. When you get SMG Century City service Dept. in person, it is as if the service agents are doing you a favor to assist you. I even emailed the BMW Century City, with no success of a response. Seeing that this is my experience with BMW SMG Century City that I support, or might I say did support, I needed a quote for a service that is currently due on my vehicle. I called BMW SMG Century City initially, reception answered after a minute, then put me through to servicing, 3 mins later I got through to servicing and the call gets cut. I call again and almost the same thing happens. Believe me that this is not the first time I have experienced this with BMW SMG Century City, it is a frustrating customer experience, to state the least. I called BMW SMG Constantia, and I immediately got through, my call gets transferred to Keenan Davids, within the day I receive a quote for my service. I called BMW Paarlberg, my call gets answered immediately directed to Ms Kozain for costing, within the day I receive my quote. I called Ross Tech Auto, a private MIWA accredited BMW service specialist, gets answered immediately and directed to Lucille from costing. The private company was so efficient, I received a quote within an hour and at least 10% lower than BMW. So my question to BMW Century City, what is happening at this dealership, everything is so chaotic, no answering of phones, no customer service from the service agents. SMG BMW even wants to save costs by not washing customers cars after a service, as a private company is washing vehicles and paid per vehicle washed. The SMG Service agents inform the BMW customers that if the car needs to washed, it is a two hour wait, should this BMW Century City not have a process in place like every other dealership get serviced and then revert to wash bay and then to service agent for quality check ? BMW Century City, your service standards have dropped beyond drastic, I might be one customer, but even one customer is too many!
0 replies
5 months ago
FRUUGO – “UNTRUSTABLE SITE” Takes your money and ships NOTHING
I purchased a vehicle part from FRUUGO in Sept-25 and the information available on the tracking is: Order number: 188069714 Shipping Tracking no: YT2525900705681081 Retailer: Szrhkj47, and all I see on the tracking: Your parcel is currently in transit between our 'Johannesburg' and 'Cape Town' depots since: 09 Oct , 2025 10:21 PM . Haven't received my item since Sept-25 to date. I have enquired 3x times already and still awaiting Fruugo's response.
0 replies
8 months ago
ABSA - Absolutely Shocking Customer Service
Being a self-employed ABSA client for approximately 16 years to date, the logistics of payment from my clients changed, and proportionately I called ABSA Bank to change my bond payment dates, as I am now paying late due to my receiving payment later than the first of each month, which will adversely affect my credit record. I called the ABSA Home loans to change my debit order date, I was then informed that I have to complete my FICA verification process before my debit order date can be amended, I could not understand the relevance, but nevertheless I comp**** with the request. Being a joint bond I emailed copies of both my spouse and my ID's including proof of residence, which I did on a FICA verification some years ago. I then received a follow-up email from ABSA FICA Dept. requesting proof residence for my spouse as well and for the new card ID's. I responded to inform that my spouse is a housewife and therefore does not any expenses on her name, and I only have my green ID's on copy, which was forwarded to ABSA accordingly. ABSA FICA now insists on a copies of our card ID's, meaning that we must now incur time and expenses to have copies of the ID cards made for ABSA FICA. Being a client of ABSA for more than 30 years, I find this surprising unacceptable on the part of ABSA, as our ID numbers on the green ID to that of the id card are the same and have been on record with ABSA for since taking out our home loan in excess of 16 years ago. “Absolutely Shocking Customer Service on the part of ABSA”
1 reply
8 months ago
Makro Online Cape Town - Shocking Customer Service
Being a weekly purchaser from Makro Online JHB for the last four years, their service is impeccable, until purchase from Makro Online Cape Town two weeks ago. Despite completing my delivery address to Stellenbosch Cape Town, the courier company calls me from Brackenfell Cape Town, and then informs me that Makro provided him with the incorrect address. When I requested the courier guy to repeat the address provided, it was the correct one, so he was definitely utilising an incorrect navigation or does not know Cape Town well enough.The courier returns my items to Makro Cape Gate, and a week passes by and I don’t hear anything about my order. I then call Makro Online Cape Town and speak to Mixo, only to learn that Makro had forgotten my order. I then get a call from Makro on Thursday morning informing me that my order will be delivered on Friday sometime. On Friday afternoon I received an email informing my order was cancelled. This was not me that cancelled the order, however reading the complaints on Helopeter, this appears to be the norm with Makro, and I must say that being a Makro customer for years, it is absolutely "Shocking Customer Service" on the part Makro Online Cape Town being part of the Massmart Group!
1 reply
9 months ago
Lacoste ZA Online - Horrific Customer Service for an International Brand
I purchased two lacoste items on line over the weekend, it was delivered Tuesday, however the one item did not fit. I called the Lacoste online customer service for assistance to return the garment. A male representative answered the phone, he informed me of his name, which I thought I could not hear, I then requested for his name twice thereafter, I eventually gave up, it was as if he was trying to talk with his mouth closed. From the onset he appeared to not be friendly, as a customer service consultant should be. I explained to him that I need to return the one item, as it did not fit, and if it was possible to return the item at either Canal Walk or V&A Waterfront. This guy then puts me on hold and after a few minutes returns to inform me that both branches have sizes, however the item cannot be exchanged at the stores for another garment, it has to be couriered to JHB for a refund to be processed, as the Lacoste Online and the Lacoste stores are different entities, be it as it may, this process for a customer it's a logistical nightmare. I then requested him to please send out a courier to collect the item, and if it was possible to credit the return on arrival, I will the EFT the additional funds for the new item that I found online. He then tells me that he's unable to do that, he can only refund and then only can I purchase the new item. It an absolute nightmare dealing with *********** Lacoste Staff like the one that I have been dealing with, and to top it all the complicated logistical process for a simple return of a garment. Last but not least, I request the Lacoste representative to revert me to his Manager, and he then tells me that he is the Manager, by this stage I was irritated and frustrated having to experience this kind of service from an International Brand like Lacoste. Lacoste ZA online is really an unpleasant experience dealing with their Customer service staff and the Lacoste return processes!
0 replies
10 months ago
Outsurance Lack of Integrity - Outsurance Referral Bonus Policy
Approximately two months ago I made an online referral to Outsurance regarding a propective client that actually took the insurance policy with Outsurance. Further to the client confirming the policy with Outsurance, they later indicated to me that based on my Outsurance referral, the engagement with Outsurance was successful. Noting same I never heard a word from Outsurance, so I called the Outsurance Customer Services Dept., and was informed that the referral bonus is only paid after the client pays the first insurance premium, which made sense to me. Not receiving any feedback, I yet again called Outsurance Customer Service yesterday to enquire about the referral bonus, and I was asked if I had received any notification from Outsurance upon providing the referral two months ago, and then the Customer Service agent informed that she is going to refer the matter to the Outsurance APPs Dept. I am an existing client that pays Outsurance approxmately R8K per month for insurance, the R1000 referral really does not mean much to me, but is it is the principal of "keeping to your word". In this entire situation, the one thing that stands out for me is whether I can trust an insurer that makes promises and cannot maintain same, and for this reason I have consider if I am with the right insurance company.
106 replies
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5 Star
1 (1.0869565217391304%)
4 Star
0 (0%)
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2 Star
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1 Star
91 (98.91304347826087%)