Fruugo
Claimed Business
AI Review Summary
Based on recent customer reviews, Fruugo consistently fails to deliver on the most fundamental expectations of an online retailer. Customers overwhelmingly report non-delivery of orders, an inability to obtain refunds, and virtually no way to contact the company for resolution. Across all five service themes, the business scores in the 'Terrible' range, with Communication & Responsiveness (0.7) and Billing, Contracts & Account Management (0.7) being the weakest areas.
Top Strengths:
- •Installation, Activation & Setup: A small number of customers report receiving orders successfully, sometimes ahead of schedule. Occasional positive experiences include correct items delivered within two weeks and regular email tracking updates.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
NPS Score
-92
Recommended: Unlikely
Review Distribution
1.3|83 Reviews
May '25 - Apr '26
5(3.7%)
4(1.2%)
3(0%)
2(4.9%)
1(90.2%)
5(3.7%)
4(1.2%)
3(0%)
2(4.9%)
1(90.2%)
Recent reviews (83)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
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TN
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Jenny K
1 reviews | Active since Jan 2020
8 Mar 2026, 06:57
Not Recommended
This company must be the worst. I placed an order in December and have still not received my order. The last update I got regarding my order was in January. Nothing since. I think I can kiss my money goodbye. I would not recommend that anyone buy from them.
Helpful (0)
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Jenny K
1 reviews | Active since Jan 2020
8 Mar 2026, 06:57
Not Recommended
This company must be the worst. I placed an order in December and have still not received my order. The last update I got regarding my order was in January. Nothing since. I think I can kiss my money goodbye. I would not recommend that anyone buy from them.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 10:55
Fruugo, don't bother wasting your time
I ordered a watch a month ago and was instructed that it would arrive by the 6th which is today but I have not received any feedback or updates regarding delivery so it seems like Fruugo is just a **** company
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 10:55
Fruugo, don't bother wasting your time
I ordered a watch a month ago and was instructed that it would arrive by the 6th which is today but I have not received any feedback or updates regarding delivery so it seems like Fruugo is just a **** company
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Replies (0)GH
EO
Estelle O
1 reviews | Active since Jan 2020
24 Feb 2026, 10:04
Do not order from Fruugo
I have placed an order and paid. Payment included delivery. On 26 Feb 2026 it will be 20 days since I paid for my order. There is still no movement! I contacted them and was told that sorry, it was not yet even delivered in South Africa. They also informed me that the order will be handed to the SA Post Office as soon as it is checked by customs. It did not state that my parcel will be handed to SA Post Office when I placed the order. I explained that the Post Offices around us closed down years ago. They did not care and told me that it was too late for them to help me further and that I will just have to wait. I checked with the SA Post Office (obviously some hub somewhere) and was told that if they receive the parcel, I will have to fetch it. I am so angry at Fruugo for not explaining how delivery works and how long parcels take. I would have gladly paid more to get my parcel delivered by courier - the same way Temu and Shein gets parcels delivered. I mean almost 20 days with no movement of my parcel! Then the stress of how it will reach me. I guess it's a parcel that will never be received.
Helpful (0)
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Estelle O
1 reviews | Active since Jan 2020
24 Feb 2026, 10:04
Do not order from Fruugo
I have placed an order and paid. Payment included delivery. On 26 Feb 2026 it will be 20 days since I paid for my order. There is still no movement! I contacted them and was told that sorry, it was not yet even delivered in South Africa. They also informed me that the order will be handed to the SA Post Office as soon as it is checked by customs. It did not state that my parcel will be handed to SA Post Office when I placed the order. I explained that the Post Offices around us closed down years ago. They did not care and told me that it was too late for them to help me further and that I will just have to wait. I checked with the SA Post Office (obviously some hub somewhere) and was told that if they receive the parcel, I will have to fetch it. I am so angry at Fruugo for not explaining how delivery works and how long parcels take. I would have gladly paid more to get my parcel delivered by courier - the same way Temu and Shein gets parcels delivered. I mean almost 20 days with no movement of my parcel! Then the stress of how it will reach me. I guess it's a parcel that will never be received.
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Replies (0)QC
Quinton C
1 reviews | Active since Jan 2020
23 Feb 2026, 15:54
Needed a drain motor for my washing machine ASAP
Needed a drain motor for my washing machine ASAP. Saw it was available on Fruugo ordered and paid on 8 February 2026. Still haven't received it. Tracking says expected on 16 March 2026. I will never order anything online from Fruugo again.
Helpful (0)
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Quinton C
1 reviews | Active since Jan 2020
23 Feb 2026, 15:54
Needed a drain motor for my washing machine ASAP
Needed a drain motor for my washing machine ASAP. Saw it was available on Fruugo ordered and paid on 8 February 2026. Still haven't received it. Tracking says expected on 16 March 2026. I will never order anything online from Fruugo again.
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Replies (0)